Senior Technical Consultant

SmartRecruiters, Inc.; New York (NY); Hybrid; USD 97,000 - 156,000; Full time

Job summary

LinkedIn is seeking a Technical Consultant to join our Customer Success Organization in a hybrid role across major U.S. cities.

You will drive onboarding and integration projects for LinkedIn Talent Solutions, while advising customers and executives on how to maximize value from the Learning and Hiring platforms. The role emphasizes prescriptive consulting, strong relationship building with senior leaders, and collaboration with Sales, CS, and Engineering to translate business needs into

Qualifications

• 5+ years in a technical/customer-facing role.
• 2+ years with enterprise integrations (APIs, SSO, data systems).
• BA/BS degree in Computer Science, Computer Engineering or related field or equivalent practical experience.
• Experience integrating ATS/LMS or similar enterprise platforms.
• Proven project management capabilities and stakeholder management.
• Proven experience working with senior executives and complex customers.
• Keen attention to detail and ability to prioritize and manage multiple customer projects.

Responsibilities

• Lead successful onboarding of customers on LinkedIn Talent Solutions, supporting integration, authentication, and consulting efforts as needed.
• Consult with our largest and most complex customers.
• Build trusted, strategic relationships with senior executives at customer organizations.
• Develop and deliver presentations that explain our products to clients and prospects.
• Delight the customers by providing prescriptive consulting on solutions and quickly resolve escalations when required.
• Identify, evaluate, and communicate customer trends to leadership in a prompt manner.
• Partner with Sales, and Customer Success Managers as the key technical resource to understand customer requirements and provide appropriate solutions.
• Provide input to internal product teams on customer needs and industry trends for product enhancements
• Work closely with the product and Engineering teams to stay current on product features and platform changes.
• Conduct technical discovery sessions to translate business objectives into documented functional, integration, security, data, and operational requirements.
• Project leads regarding any product issues, lead investigation of solutions, and communicate the solutions to the appropriate teams.

Skills

Senior consultant

Enterprise integrations

Solution architecture

Customer relationships

Communication skills

Project management

Prescriptive consulting

Technical leadership

Education

BA/BS in CS/CE or related field

Tools

SFDC

Dynamics

Jira

Confluence

APIs

SSO

Job description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in New York, San Francisco, Sunnyvale, Omaha and Chicago, depending on where the employee resides.

The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Technical Consultant is a key technical resource for our Customer Success Organization through the sales and implementation process. The Technical Consultant works closely with our Customer Success Managers, Onboarding Consultants and customers to provide technical assistance, and consulting to ensure smooth onboarding of customers on the LinkedIn Learning Solutions platform. The ideal candidate will be a natural relationship builder with great communication, organization, and technical skills.

Relationships matter to us. We are looking for individuals who can add to the magic of our team while having a massive impact on our business. Let us know if you are a fit.

Responsibilities:

• Lead successful onboarding of customers on LinkedIn Talent Solutions (Hiring and Learning), supporting integration, authentication, and consulting efforts as needed.
• Consult with our largest and most complex customers.
• Build trusted, strategic relationships with senior executives at customer organizations
• Develop and deliver presentations that explain our products to clients and prospects.
• Delight the customers by providing prescriptive consulting on solutions and quickly resolve escalations when required.
• Identify, evaluate, and communicate customer trends to leadership in a prompt manner.
• Partner with Sales, and Customer Success Managers as the key technical resource to understand customer requirements and provide appropriate solutions.
• Provide input to internal product teams on customer needs and industry trends for product enhancements
• Work closely with the product and Engineering teams to stay current on product features and platform changes.
• Conduct technical discovery sessions to translate business objectives into documented functional, integration, security, data, and operational requirements.
• Project leads regarding any product issues, lead investigation of solutions, and communicate the solutions to the appropriate teams.

Qualifications

Basic Qualifications:

• 5+ years of experience in a technical / implementation / Solutions consultant, Solution Architect, or similar customer-facing role
• 2+ years of experience with enterprise integrations (APIs, SSO, data systems).

Preferred Qualifications:

• BA/BS degree in Computer Science, Computer Engineering or a related technical field or equivalent practical experience
• Experience integrating Applicant Tracking Systems (ATS), Learning Management Systems (LMS), or similar enterprise platforms.
• Proven project management capabilities and stakeholder management
• Proven experience working with senior executives and complex customers
• Keen attention to detail and the ability to prioritize and manage multiple customer projects at once.
• Knowledge and prior use of case management and collaboration tools like SFDC, Dynamics, Jira or Confluence.
• Communication and presentation skills for both technical and business audiences

Suggested Skills:

• Customer and Account Relationship Management
• Project Prioritization and Time Management
• Prescriptive Consulting
• Change Management
• Technical and Business Acumen

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is [$97,000-$156,000]. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits .

Additional Information

Equal Opportunity Statement

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a Reasonable Accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us and describe the specific Accommodation requested for a disability-related limitation.
Fill out an Accommodation request here: https://app.smartsheet.com/b/form/b660a0327d044969abfd7a4e73d15c36

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice and Compliance Posters for Job Candidates

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply