Senior Technical Business Systems Analyst

CapTech Consulting; Charlotte (NC); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary with bonusOpportun-

Medical, Dental, Vision plans

401(k) with company match

Paid time off

Birth and family bonding leave

Training and certification reimburse-

Mentor program

Job summary

CapTech is seeking a Senior Technical Business Systems Analyst to work with business and technical stakeholders, guiding complex solutions from discovery through delivery. This hybrid, client-facing role emphasizes translating business needs into technical requirements and delivering scalable, maintainable systems.

You will lead cross-functional teams, define epics and user stories, and partner with architects and engineers across data, integrations, and cloud initiatives.

Qualifications

• 10–12+ years in a senior BSA/related role leading IT initiatives and enterprise-scale solution delivery.
• Prior consulting or client-facing experience.
• 3–5+ years of people leadership or delivery leadership responsibility.
• Experience with multi-system implementations and complex integrations.
• Experience with the full software delivery lifecycle in Agile environments.
• Ability to write user stories and acceptance criteria.
• Strong SQL, data analysis, and data mapping capabilities.
• Excellent written and verbal communication skills.

Responsibilities

• Act as trusted advisor to stakeholders across business and technical teams.
• Lead cross-functional teams through all phases of system delivery lifecycle.
• Elicit requirements via interviews, workshops, and collaborative sessions.
• Translate objectives into functional and technical requirements for architecture and development.
• Partner with architects, engineers, and product teams on solution design including data models and APIs.
• Analyze data to understand current-state and future-state impacts.
• Document data mappings, business rules, and dependencies in integrations.
• Bridge business and technical perspectives to ensure scalable solutions.
• Perform gap analysis to identify options and recommendations.
• Write and refine epics, user stories, and acceptance criteria for Agile delivery.
• Coordinate integration, system, and UAT testing with traceability.
• Identify risks and assumptions across processes and systems.
• Communicate clearly with technical teams, stakeholders, and executives.
• Expect a hybrid client-site schedule with regular onsite visits.

Skills

Client-facing experience

Leadership experience

Agile delivery

SQL querying

Data analysis

Effective communication

Cross-functional teamwork

Business-technical translate

Education

Bachelor’s degree in relevant field

Tools

JIRA

Confluence

Azure DevOps

Job description

Senior Technical Business Systems Analyst

• Full-time

CapTech is an award-winning consulting firm that collaborates with clients to achieve what’s possible through the power of technology. At CapTech, we’re passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a consultancy centered on strong relationships that would stand the test of time. Today we work alongside clients that include Fortune 100 companies, mid-sized enterprises, and government agencies, a list that spans across the country.

SeniorTechnical Business Systems Analysts (BSAs) atCapTechwork side-by-side with business and technical stakeholders to define complex solutions, drive solution design, and ensure delivered products meetreal businessneeds. Our BSAs work on a wide range of initiatives—from custom digital product development to large-scale integration, modernization, and enterprise transformation efforts spanning multiple systems, technologies, and lines of business.

ThisSenior-level Technical BSA role is ideal for someone who enjoysoperatingat the intersection of business and technology, thrives in ambiguity, and brings aconsultant’smindset to problem solving. Successful candidates are comfortable translating businessobjectivesinto technical requirements, partnering closely with architects and engineers, and helping teams navigate complex systems, integrations, and data challenges. You will play a hands-on role throughout the full delivery lifecycle, helping teams move from unclear problems to well-designed, scalable, and maintainable solutions.

• Quickly become familiar with client business challenges, processes, and technology landscapesin order toact as a trusted advisor and subject-matter partner to stakeholders.
• Act as a key contributor on cross-functional teams through all phases of the system delivery lifecycle, from discovery through delivery and validation.
• Lead and supportrequirementselicitation using interviews, workshops, and collaborative working sessions to surface business needs and clarify solution intent.
• Translate businessobjectivesinto detailed functional and technical requirements that guide architecture, development, testing, and deployment activities.
• Partnerwith architects, engineers, and product teams to support solution design, including data modeling, API and integration requirements, interface definitions, and system workflows.
• Analyze data to understand current-state structures, data quality, and business impact, and help define how data supports future-state solutions.
• Support complex system integrations by documenting datamappings, business rules, system interactions, and upstream/downstream dependencies.
• Bridge business and technical perspectives to ensure solutions are valuable, usable, scalable, and maintainable.
• Evaluate current-state processes and systems, work with stakeholders to define a desired future state, and perform gap analysis toidentifysolution options and recommendations.
• Write and refine epics, user stories, acceptance criteria, and backlog items as part of an Agile delivery team.
• Coordinate and support integration testing, system testing, and user acceptance testing (UAT) activities, includingrequirementstraceability and validation.
• Identifyrisks, dependencies, assumptions, and impacts across business processes, systems, and integrations.
• Communicate clearly and effectively with technical teams, business stakeholders, and executive leadership, adapting your message to your audience.
• This role should expect a hybrid client-site schedule, with regular onsite visits each week based on engagement requirements.

Required Qualifications:

• 10–12+ years of experience working as a Business Systems Analyst, Technical Architect, or similar role leadingIT relatedinitiatives and enterprise-scale solution delivery efforts.
• Prior consulting experience ordemonstratedability tooperateeffectively in a client-facing, advisory role.
• Proven experience leading, mentoring, or managing Business Analystsorcross-functional teamswith 3–5+ years ofpeopleleadership, team leadership, or delivery leadership responsibility.
• Demonstrated experience working on multi-system implementations, enterprise applications, and complex integrations.
• Experience partnering with software development teams throughout the full software delivery lifecycle.
• Experience creating process flows, data flows, sequence diagrams, system context diagrams, or other visual models that communicate business and technical solutions.
• Experience defining business rules, writing user stories, developing acceptance criteria, and managing requirements in Agile environments.
• Strong understanding of enterprise integration patterns, APIs, data flows, and modern cloud-based architectures.
• Ability to write and execute SQL queries to support analysis, troubleshooting, validation, and testing efforts.
• Experience performing data analysis, data mapping, andrequirementstraceability across multiple systems.
• Strong written and verbal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Proficiencywith common delivery and collaboration tools such as JIRA, Confluence, Azure DevOps, or similar platforms.
• Bachelor’s degree in Business Administration, Computer Science, Management Information Systems, or a related field, or an equivalent combination of education and experience.

Preferred Qualifications:

• Experience supporting digital product development and product-centric delivery models.
• Experience working in regulated industries such as energy, utilities, infrastructure, financial services, healthcare, or public sector environments.
• Knowledge of Microsoft Dynamics 365, Power Platform, Salesforce,orother enterprise business platforms.
• Experience supporting cloud modernization, application modernization, or enterprise transformation initiatives.
• Familiarity with system architecture concepts, object-oriented design principles, or software engineering practices.
• Microsoft Dynamics 365, Power Platform, Scrum, Product Owner, CBAP, PMI-PBA, or related certifications.

We providechallengingand impactful opportunities in our client work and internal teams, while keeping individual interests in mind. We want everyone at CapTech to be able to envision a lifelong career here, which is why we offer a variety of career paths based on your skills and passions. As aCapTecher, you will experience exciting and rewarding roles that help you grow and make a difference, while having fun along the way.

At CapTech we offer a competitive and comprehensive benefits package including, but not limited to:

• CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs. Employees must be available to work onsite in a client location or a CapTech office as requested. We allow CapTech employees to work remotely when compatible with CapTech and client needs.
• Competitive salary with performance-based bonus opportunities
• Three comprehensive Medical Plan options (PPO and HDHP), as well as Dental and Vision coverage
• Company paid basic Life and AD&D, Short-Term and Long-Term Disability Insurance
• Matching 401(k)
• Cell Phone stipend
• Competitive Paid Time Off
• Paid Birth and Family Bonding Leave
• Adoption Assistance
• Training and Certification opportunities eligible for expense reimbursement
• Team building and socialactivities
• Mentor program to help you develop yourcareer

CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace.

At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.