Senior Technical Business Analyst : SilverLake

Jack Henry & Associates, Inc.; United States; Remote; USD 75,000 - 115,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming the digital banking landscape. This role is pivotal in bridging the gap between customers and development teams, ensuring that system requirements are accurately documented and communicated. With a focus on collaboration and innovation, you'll contribute to enhancing user experiences for community banks and credit unions. If you're passionate about technology and eager to make a difference in the financial sector, this opportunity is perfect for you. Embrace a culture that values commitment, teamwork, and fun while driving impactful solutions.

Benefits

Health Insurance

Retirement Plans

Flexible Work Hours

Paid Time Off

Professional Development

Wellness Programs

Qualifications

• 6+ years of experience in business or technical analysis required.
• Ability to define system and functional requirements.

Responsibilities

• Gather system requirements by interacting with customers.
• Prepare business requirements and functional specifications.

Skills

Business Analysis

Technical Analysis

Communication Skills

Project Management

Microsoft Office

Customer Interaction

Education

Bachelor’s Degree

Tools

SilverLake System

Job description

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Acting independently, contributes to the software development process by ensuring complete and accurate documentation of system requirements. Serves as a liaison between customers and development departments during the product development phase.

What you'll be responsible for:

• Interacts with customers to gather system requirements.
• Defines the system and functional requirements of the product.
• Prepares business requirements and functional specifications.
• Serves as a resource and/or participant in business process re-design activities. Assists the customer in determining if and how system enhancements may improve process flow and business function.
• May perform application, system and regression tests.
• Responsible for creating business requirements and system documentation, as well as contributing to end-user and project management documentation.

• Works with quality assurance and programming teams to ensure changes are migrated into production correctly.
• Interacts with technical teams to convey business requirements.

• Works with industry research groups to prepare for product trends.

• May assist less experienced peers. May act as a team lead.

What you'll need to have:

• Minimum of 6 years of experience in business or technical analysis.
• Must have working knowledge of the SilverLake system.

What would be nice for you to have:

• Bachelor’s degree preferred.

• Has broad expertise or unique knowledge and contributes to company objectives as a subject matter expert (SME). Works on highly complex and diverse projects. Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in selecting methods, techniques and evaluation criteria for obtaining solutions.
• Superior knowledge of the financial industry.
• Superior communication and customer interaction skills.
• Superior project management skills.
• Superior knowledge of Microsoft Office applications.
• Good grammar and writing skills.
• Able to define system and functional requirements.
• Able to meet aggressive deadlines.
• Able to interact with and communicate well with other technical associates.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, 'Do the right thing, do whatever it takes, and have fun.' We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstandingbenefit programsto ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit ourCorporate Responsibilitysite to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.