Senior Technical Architect

Jasper; United States; Remote; USD 153,000 - 180,000; Full time

Job summary

Jasper, a leading AI marketing platform, is seeking a Senior Technical Architect to join their Solutions team. You will be instrumental in helping customers achieve their AI content creation goals by customizing implementations, training, and providing ongoing support. This fully remote role is open to candidates across the continental US, offering a competitive salary and comprehensive benefits.

Benefits

Comprehensive Health, Dental, and Vision coverage

401(k) with up to 2% company matching

Flexible PTO with $900 annual FlexExperience budget

FlexWellness program with $1,800 support

Generous budget for home office setup

$1,500 annual learning and development stipend

16 weeks of paid parental leave

Qualifications

• 5+ years of experience in post-sales Marketing SaaS implementation.
• Strong experience in architecting complex technical solutions including APIs.
• Excellent communication and interpersonal skills.

Responsibilities

• Partner with Customer Success to deliver customized technical implementations.
• Manage and customize technical use cases, including API implementations.
• Provide ongoing support and training for customers.

Skills

Technical aptitude in AI prompting

Project management skills

Communication skills

Job description

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale.

Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and and is trusted by nearly 20% of the Fortune 500 – including Prudential, Ulta Beauty, and Wayfair. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia.

About The Role

We are seeking an experienced Senior Technical Architect to join our growing Solutions team. As a Technical Architect at Jasper, you'll be at the forefront of helping our customers achieve their AI content creation goals. You’ll partner closely with our Customer Success team to scope, build, and train customers on platform case-specific configurations. A successful hire will have an in-depth knowledge of AI content generation, a passion for helping others, and strong communication skills that allow you to communicate complex information effectively to technical and non-technical stakeholders.

This fully remote role reports to the Manager, Technical Architects, and is open to candidates located within the continental US.

What you will do at Jasper

• Partner with Customer Success Managers and Implementation Consultants to identify, plan, scope, and deliver customized technical implementations to high-value customers.

• Collaborate with customers to successfully manage and customize technical use cases of Jasper. This may include building custom applications, integrated workflows, and API implementations.

• Create and deliver use-case-specific training to ensure customers are successful at using Jasper to meet their content needs.

• Provide ongoing support and answer questions from customers including delivering training, providing technical support, troubleshooting, and helping ensure the customer is set up and effectively utilizing Jasper.

• Continuously improve service delivery processes and methodologies.

What you will bring to Jasper

• 5+ years of experience in post-sales Marketing SaaS implementation and customization.

• Strong technical aptitude in the subject matter of AI prompting and architecting complex technical solutions including APIs.

• Comfort working with scripting or programming languages (e.g., Python, JavaScript, Ruby) is helpful but not required.

• Great project management skills, including strong communication around project timelines, and the ability to manage multiple projects simultaneously.

• Excellent communication and interpersonal skills as well as experience working with customers in a training capacity.

• Ability to work well in a fast-paced, dynamic environment.

Compensation Range

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. This role's expected base salary range is $153,000 - $180,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Benefits & Perks

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

• Generous budget for home office set up

• $1,500 annual learning and development stipend

• 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills.

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.