Senior Technical Analyst, Yardi Help Desk - REMOTE (US) - Yardi experience required

Welltower; United States; Remote; USD 75,000 - 95,000; Full time

Job summary

A leading healthcare infrastructure company is seeking a Senior Technical Support specialist. This position involves troubleshooting complex issues, managing incidents, and providing expert support on the Yardi Senior product suite. The ideal candidate will have over 5 years of experience, strong communication skills, and relevant qualifications in IT. Competitive salary, benefits, and opportunities for growth are guaranteed.

Benefits

Competitive Base Salary + Annual Bonus

Generous Paid Time Off and Holidays

Employer-matching 401(k) Program

Student Debt Program

Tuition Assistance Program

Comprehensive Medical/Dental/Vision options

Qualifications

• 5+ years in technical support, with 2 years in a senior role.
• Strong knowledge of the Yardi Senior product suite.
• Proficient in troubleshooting web-based applications.

Responsibilities

• Develop and maintain relationships with stakeholders.
• Provide expert-level technical support for escalated help desk issues.
• Own and manage high-priority incidents to resolution.

Skills

Technical support

Troubleshooting

Communication

Education

Bachelor’s degree in computer science or related field

Tools

Yardi Senior product suite

JIRA

ServiceNow

Zendesk

Job description

Employer Industry: Healthcare Infrastructure

Why consider this job opportunity:
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employer-matching 401(k) Program + Profit Sharing Program
- Student Debt Program – contribution of up to $10,000 towards student loans
- Tuition Assistance Program
- Comprehensive Medical/Dental/Vision options

What to Expect (Job Responsibilities):
- Develop and maintain relationships with internal and external stakeholders to achieve strategic business objectives
- Provide expert-level technical support for escalated help desk issues
- Troubleshoot complex issues and offer solutions within the Yardi Senior product suite
- Own and manage high-priority incidents to resolution, ensuring timely communication and tracking
- Document, prioritize, and track inquiries in the help desk ticketing system

What is Required (Qualifications):
- Minimum of 5 years of experience in technical support, help desk, or IT roles, including at least 2 years in a senior capacity
- Strong knowledge of the Yardi Senior product suite is highly preferred
- Experience with help desk platforms and ticketing systems (e.g., JIRA, ServiceNow, Zendesk)
- Bachelor’s degree in computer science, information technology, or a related field, or equivalent work experience
- Proficient troubleshooting skills with a solid understanding of web-based applications and general IT systems

How to Stand Out (Preferred Qualifications):
- Relevant certifications (ITIL, Help Desk Management) are a plus
- Agile, Six Sigma, or PMP certification strongly preferred
- Strong knowledge and expertise with property management software (Yardi) or experience in the senior housing industry is a plus

#HealthcareInfrastructure #TechnicalSupport #HelpDesk #CareerOpportunity #CompetitiveBenefits

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