Senior Technical Analyst - Network L3

Computacenter AG & Co. oHG; Idaho; Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Technical Analyst to join their dynamic Network team. This role offers a unique opportunity to work with cutting-edge technologies and a talented group of professionals. You will be responsible for managing and troubleshooting network infrastructure, ensuring quality service delivery to customers worldwide. With a focus on innovation and digital transformation, this position allows you to enhance your skills while contributing to significant projects that shape the future of technology. If you are passionate about network technologies and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• 6+ years of hands-on experience in Network infrastructure.
• Knowledge of ITIL framework for Incident, Change, and Problem management.
• Industry standard certifications like CCNA are desired.

Responsibilities

• Perform remote management and troubleshoot complex network incidents.
• Implement changes in network devices like Routers and Switches.
• Maintain SLA performance targets and communicate effectively with customers.

Skills

Network infrastructure

Routing technologies

Switching technologies

Wireless technologies

Dynamic routing protocols (OSPF, EIGRP, BGP)

Troubleshooting skills

ITIL framework knowledge

Education

CCNA certification

CCNP or CCIE certification

Tools

Cisco products

HP products

Spectrum

NNMi

Solarwinds

Service-Now

Job description

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Senior Technical Analyst - Network L3

Location: IN - Bangalore 24/7 | Job-ID: 212824 | Contract type: Standard | Business Unit: System Engineering & Technicians

Life on the team

It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding Network team. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.

What you’ll do

• Remote management - Perform a range of technical work activities remotely to meet business and customer requirements.
• You will be working on industry leading technology and products including Cisco, HP, Aruba, etc.
• You will be troubleshooting complex network incidents across the regions.
• You will be implementing complex changes in network devices like Routers, Switches and Wireless controllers.
• Troubleshooting the incident events and logging history through tools including Spectrum, NNMi, Solarwinds, HP IMC. Working in Ticketing tools like Service-Now.
• Provide quality of service to our customers for the ticket assigned to you.
• Communicate effectively to the customers on the ticket you are working to avoid escalations and improve customer satisfaction levels.
• You will be working with dynamic team, who supports our customers 24/7.
• Maintain SLA performance targets.
• Understand and adhere to compliance policies and procedures.
• Keep skills up to date with IT industry standards as appropriate to the role/contract.

What you’ll need

• 6+ years of hands-on experience in Network infrastructure like Routing, Switching and Wireless technologies.
• Hands-on experience on working with Network products including Nexus Switches, Cisco Routers, Cisco Switches, HP Switches, Cisco Wireless Controller and Aruba Controller.
• Hands on experience in dynamic routing protocols including OSPF, EIGRP & BGP.
• Hands on experience in IPSec, HSRP, VRRP, Ether-channel, Stacking, VSS, VPC, RSTP.
• Hands on experience in troubleshooting Wireless related issues, WLC implementation, WLC OS upgrade, AP replacement.
• Hands on experience in WAN management, working with service provider coordination.
• Able to explain scenarios and have working knowledge and be able to troubleshoot the functions and operations of Routers, Switches, Wireless Controllers and IOS upgrade.
• Knowledge in ITIL framework which includes Incident, Change, Problem management.
• Able to troubleshoot the DNS / DHCP / IPAM related issues and resolve the issues.
• Able to monitor the health of network and traffic flow capture using monitoring tools.
• Good understanding on DNS / DHCP / IPAM technologies.
• Industry standard certification like CCNA is desired. CCNP / CCIE is optional.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.