Senior Technical Advisor - Engine Division

Warren Cat; Midland (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

A leading heavy equipment company is seeking a Senior Technical Advisor in Midland, TX, responsible for providing technical assistance and support to internal and external customers. The role involves assisting technicians, coordinating with engineering teams to resolve issues, and maintaining product knowledge. Candidates should have an Associate's degree or equivalent experience along with effective communication skills. Benefits include health and dental coverage, among others, and a friendly work environment.

Qualifications

• Associate's degree or equivalent from a technical school or two-year related work experience.
• Ability to read, interpret documents and write routine reports.
• Basic computer experience and competence in Microsoft Office.

Responsibilities

• Assist technicians through the repair process for quality repairs.
• Coordinate with Caterpillar engineers to resolve product issues.
• Answer technical requests to resolve product problems.

Skills

Technical assistance

Problem-solving

Communication

Microsoft Office proficiency

Education

Associate's degree or equivalent training

Job description

Senior Technical Advisor - Engine Division

Job Category: Professional

Requisition Number: SENIO008477

Locations

Showing 1 location

Midland PSD/WC
Midland PSD/WC
3809 S FM 1788
Midland, TX 79765, USA

The Senior Technical Advisor is responsible for providing internal and external customers with technical assistance.

What you'll do

• Assist technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are being completed.
• Coordinate and work with Caterpillar engineers in resolving product issues.
• Answer technical requests and inquiries to resolve product problems through diagnosis, personal knowledge and expertise, research, manufacturing contacts and engineering data.
• Recognize, document and report product issues and assist in determining root cause that significantly affect customer satisfaction, productivity and/or operations.
• Attends necessary training in order to stay up to date on new products and challenges.
• Utilizes Caterpillar system resources, such as SIS web, Product Support CRM (PSCRM), Dealer.Cat.com, Dealer Product Support Search (DPSS), Service Information Management System (SIMS I) /Continuous Product Improvement (CPI), to diagnose issues and evaluate possible solutions.
• Proficient in using professional phone etiquette to field customer calls.

What you'll need

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or two-year Caterpillar related work experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers and/or employees.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

Basic computer experience and be competent in Microsoft Office applications.

Why work with us

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

Important information

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions and vibration.

The noise level in the work environment is usually moderate.

Required travel up to 5%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.