Technical Advisor - Engine Divsion

Warren CAT; Midland (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Collaborative work environment

Job summary

A leading equipment dealer in Midland, Texas is seeking a technician support specialist to assist with repairs and coordinate with engineers on product issues. This role requires an associate's degree or equivalent experience, strong problem-solving abilities, and effective communication skills. You will help ensure timely repairs, document issues, and provide excellent customer support. The position offers a comprehensive benefits package, including health, dental, and vision coverage.

Qualifications

• Ability to read and interpret operation manuals.
• Ability to write routine reports and correspondence.
• Basic computer experience is required.
• Ability to speak effectively before groups of customers and/or employees.
• Ability to apply common sense and follow detailed instructions.
• Basic computer experience; proficient with Microsoft Office.

Responsibilities

• Assist technicians in repair processes for efficiency.
• Coordinate with engineers on product issues.
• Document and report product issues impacting customer satisfaction.
• Recognize, document and report product issues and assist in determining root cause that affects customer satisfaction, productivity and/or operations.
• Attend necessary training to stay up to date on new products and challenges.
• Utilize Caterpillar systems (SIS web, PSCRM, DPSS, SIMS I/CPI) to diagnose issues and evaluate solutions.
• Proficient in professional phone etiquette to field customer calls.

Skills

Technical problem-solving

Effective communication

Computer proficiency

Problem solving

Team collaboration

Education

Associate's degree or equivalent experience

Tools

Microsoft Office applications

Job description

In this role, you become a critical link between operations, engineering, and the customer driving solutions that keep equipment running, businesses productive, and customers satisfied.

You will partner directly with technicians throughout the repair process, ensuring work is completed efficiently, cost effective and quality repairs are being completed. Your guidance helps minimize downtime and maximize performance in real world conditions. Beyond day-to-day support, you’ll collaborate with Caterpillar engineers to solve complex product challenges, contributing to long term improvements in equipment reliability.

You won’t just fix issues you will help uncover root causes, influence product enhancements, and improve the overall customer experience.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

• Assist technicians on assignments through the repair process to ensure timely, cost effective and quality repairs are being completed.
• Coordinate and work with Caterpillar engineers in resolving product issues.
• Answer technical requests and inquiries to resolve product problems through diagnosis, personal knowledge and expertise, research, manufacturing contacts and engineering data.
• Recognize, document and report product issues and assist in determining root cause that significantly affect customer satisfaction, productivity and/or operations.
• Attends necessary training in order to stay up to date on new products and challenges.
• Utilizes Caterpillar system resources, such as SIS web, Product Support CRM (PSCRM), Dealer.Cat.com, Dealer Product Support Search (DPSS), Service Information Management System (SIMS I) /Continuous Product Improvement (CPI), to diagnose issues and evaluate possible solutions.
• Proficient in using professional phone etiquette to field customer calls.

WHAT YOU'LL NEED:

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or two-year Caterpillar related work experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers and/or employees.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Basic computer experience and be competent in Microsoft Office applications.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions and vibration.

The noise level in the work environment is usually moderate.

Required travel up to 5%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.