Senior Technical Account Manager — Remote (Payments)

ACI Worldwide; Omaha (NE); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ACI Worldwide seeks a Senior Technical Account Manager to serve as the primary technical contact for enterprise customers in Omaha, NE or Norcross, GA. You will own post-implementation relationships, ensure stability and performance, and advocate for customer needs across Support, CS, Product, Engineering, and Professional Services.

You will collaborate with cross-functional teams to drive value realization, manage escalations, and contribute to service governance.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
• 5–8+ years of experience in Technical Account Management or similar customer-facing technical roles.
• Experience supporting enterprise customers in SaaS, hosted, cloud, payments, or financial technology environments.
• Demonstrated success managing complex technical escalations and executive-level customer interactions.
• Strong ability to understand and explain complex system architectures and integrations.
• Excellent verbal and written communication skills across technical and non-technical audiences.
• Proven ability to operate effectively in high-pressure, customer-critical situations.

Responsibilities

• Serve as the primary technical point of contact for assigned complex or enterprise customers.
• Own the post-implementation technical relationship, ensuring stability, performance, and optimization of ACI solutions.
• Develop deep understanding of customer environments, business priorities, and contractual obligations.
• Advocate for customer needs internally and coordinate cross-functional engagement to drive resolution and value realization.

Skills

Customer-facing experience

Technical acumen

Communication skills

Problem solving

Cross-functional collaboration

SaaS/Cloud experience

Education

Bachelor's degree in Computer Science, Engineering, Information Systems

Job description

ACI Worldwide seeks a Senior Technical Account Manager to serve as the primary technical contact for enterprise customers in Omaha, NE or Norcross, GA. You will own post-implementation relationships, ensure stability and performance, and advocate for customer needs across Support, CS, Product, Engineering, and Professional Services.

You will collaborate with cross-functional teams to drive value realization, manage escalations, and contribute to service governance.