Senior Technical Account Manager, Public Sector (Penetration Testing)

Synack; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

A cybersecurity firm is seeking a Senior Technical Account Manager for its Public Sector team. The role involves becoming a primary technical advisor and driving customer success while enhancing platform usage. The ideal candidate has experience in customer-facing technical roles and a strong understanding of cybersecurity principles. The position offers a competitive salary of $120,000 - $150,000 and emphasizes diversity and inclusion.

Qualifications

• Experience in a Technical Account Management or related role.
• Strong understanding of vulnerability management and risk frameworks.
• Exceptional ability to resolve complex technical issues.

Responsibilities

• Ensure technical health and success of customer portfolio.
• Drive deep platform adoption among customers.
• Build trusted advisory relationships with clients.

Skills

Technical Account Management

Cybersecurity principles

Problem-solving skills

Communication skills

Education

Industry certifications (e.g., CISSP, CISA)

Job description

Synack’s Penetration Testing as a Service platform manages customers’ attack surfaces by discovering new assets, pentesting for critical vulnerabilities and gaining visibility into the root causes of security risks. We are committed to making the world more secure by harnessing a talented, vetted community of security researchers to deliver continuous penetration testing and vulnerability management, with actionable results. Synack's PTaaS platform has uncovered more than 71,000 exploitable vulnerabilities to date, protecting a growing list of Global 2000 customers and U.S. agencies in a FedRAMP Moderate Authorized environment. For more information, please visit www.synack.com.

Synack is looking for a proactive and customer-obsessed Senior Technical Account Manager (TAM) to join our Public Sector team. As a Senior TAM, you will be the primary technical advisor for a portfolio of our most strategic Federal, SLED, and DIB clients. You will be responsible for ensuring your customers achieve their security objectives and realize the full value of the Synack platform by delivering well-scoped tests that enable the success of our Synack Red Team (SRT).

In this role, you will partner closely with Customer Success Managers (CSMs) to drive technical health, lead strategic technical conversations, and act as the voice of your customer to our Product and Engineering teams. If you are passionate about solving complex security problems and building lasting customer relationships, this is the role for you.

Sounds interesting? Keep reading...

Here’s what you'll achieve

• Drive World-Class Customer Retention: You will be directly responsible for the technical health and success of your own portfolio of accounts, driving best-in-class retention by ensuring your customers achieve their goals.
• Drive Deep Platform Adoption: You will go beyond basic usage, guiding your customers to leverage advanced features and integrations to get the most out of their investment in Synack.
• Become a Trusted Advisor: You will build deep, trust-based relationships, becoming the go-to technical expert for your customers and a key advisor on their security strategy.
• Develop Deep Expertise: You will have the opportunity to become a subject matter expert in a strategic area of cybersecurity, sharing your knowledge and helping to elevate the entire TAM team.

Here’s what you’ll bring

• US Citizenship is required.
• Experience in a technical, customer-facing role such as Technical Account Management, Solutions Engineering, or Cybersecurity Consulting.
• A strong understanding of cybersecurity principles, vulnerability management, risk frameworks (e.g., PCI, ISO 27001), and a passion for technology.
• A proven ability to manage a portfolio of customers and prioritize your time effectively.
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Exceptional communication skills, with the ability to explain technical concepts to a wide range of audiences.
• A collaborative, team-oriented mindset and a history of working effectively with internal partners.
• Experience working with Public Sector clients is a strong plus.
• Industry certifications (e.g., CISSP, CISA) and scripting experience are a strong plus.
• An active security clearance is a bonus but not a requirement.

Ready to join us?

Synack is committed to embracing diversity. Our people are our strength. Each addition to our team is an opportunity to grow and diversify our ideas, experiences, and viewpoints. Synack strives to be inclusive of all people.

As a candidate, Synack cares about your privacy. Please view our candidate privacy policy here.

This position has responsibility to ensure Synack’s security and privacy posture is maintained.

$120,000 - $150,000

The range listed represents a reasonable estimate of the on target earnings for this role based on national salary averages. Salary offered to a successful candidate is determined by a combination of factors including location, level, relevant experience, role related education and skills. The compensation package for this position may also include equity and benefits.
For more details about our benefits, please see here. Then for the Employer code, enter: synack