Senior Technical Account Manager, Google Cloud Consulting

Google Inc.; San Francisco (CA); On-site; USD 140,000 - 204,000; Full time

Job summary

Google Austin, TX, and San Francisco, CA, seek a Senior Technical Account Manager to guide customers through Google Cloud adoption and transformation journeys. You will manage consulting engagements, liaise with enterprise leadership, and ensure successful delivery across dispersed teams.

Responsibilities include leading migration goals, developing roadmaps, and driving feature enhancements by representing customer needs. Strong communication and collaboration across multiple groups is essential.

Qualifications

• Bachelor’s degree or equivalent practical experience in a technical field.
• 8+ years in a customer-facing role with technical implementations or transformation programs.
• Experience supporting cloud operations, cloud support, escalation management, or cloud consulting.

Responsibilities

• Lead the implementation journey to accelerate customer adoption of Google Cloud.
• Provide technical guidance and manage timelines, milestones, and migration goals.
• Develop roadmaps and executive alignments with stakeholders.
• Coordinate across Support, Engineers, and SREs to ensure customer success.
• Create best practices and assets from engagements to scale through partners.

Skills

Customer-facing experience

Stakeholder management

Cloud operations familiarity

Technical guidance

Project coordination

Education

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience

Job description

Senior Technical Account Manager, Google Cloud Consulting

Google Austin, TX, USA ; San Francisco, CA, USA ; +1 more

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 8 years of experience in a customer-facing role working with stakeholders, managing customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting.

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About the job

As a Senior Technical Account Manager (TAM), you will help organizations successfully onboard Google Cloud products. You will guide them through the technical facets of their transformation journey and manage the delivery of Consulting engagements. In this role, you will regularly collaborate with various groups, including enterprise leadership and a geographically dispersed team.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $140000 - $204000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google .

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand the customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.