Senior Technical Account Manager

Ping Identity; United States; On-site; USD 155,000 - 180,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset (specific locations)

Job summary

Ping Identity is seeking a Senior Technical Account Manager to lead our highest-spend global accounts, mitigate risks, and translate complex requirements into multi-product strategies. The role emphasizes cross-functional leadership, proactive engagement, and executive-level communication.

You will drive delivery readiness, mentor teams, and shape internal programs. The position demands deep cybersecurity and identity management expertise, with opportunities to influence engineering and product

Qualifications

• 7+ years of enterprise, customer-facing experience in TAC/CS/SE/PS.
• Advanced cybersecurity knowledge, including Zero Trust and identity integration.
• Experience using AI productivity tools to drive outcomes.
• Deep expertise in Identity Management, Access Management and Federation.
• Ability to translate complex business needs into technical exec-ready strategies.
• Strong mentorship and leadership capabilities.
• High integrity with handling sensitive escalations.

Responsibilities

• Manage complex, high-spend global accounts and guide multi-product strategies.
• Optimize delivery frameworks and ensure operational readiness across teams.
• Balance customer needs with internal roadmap as a trusted advocate.
• Support development and testing of AI-driven tools with feedback loops.
• Serve as Cluster Lead and mentor, creating training content.
• Lead internal programs to boost efficiency and technical readiness.
• Represent Ping Identity at regional events and influence product/engineering.

Skills

7+ years exp

Cybersecurity exp

AI tools

Identity management

Executive communication

Mentorship

Escalation handling

Tools

Ping Identity APIs

SAML

OAuth

OpenID Connect

Job description

About Ping Identity

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. It inspires our company, and people come here to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want, without friction or fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity.

We are headquartered in Denver, Colorado and have offices and employees around the globe, serving more than half of the Fortune 100.

Role Summary

As a Senior Technical Account Manager, you are a recognized SME entrusted with managing our highest-spend global accounts, mitigating operational risks, and translating complex requirements into multi-product strategies.

Responsibilities

• Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments.
• Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team.
• Act as a high-judgment advocate, balancing customer needs with the internal roadmap.
• Support development and testing of new AI-driven tools, providing critical feedback loops.
• Serve as a Cluster Lead and mentor, developing training content and removing blockers.
• Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness.
• Represent Ping Identity at regional events and influence Engineering and Product teams.

Qualifications

• 7+ years of enterprise customer-facing experience in Technical Account Management, Customer Success, Sales Engineering, or Professional Services.
• Advanced knowledge of the cybersecurity domain, including Zero Trust, secure cloud deployments, and identity integration.
• Experience utilizing AI productivity tools.
• Deep expertise in Identity Management, Access Management, and Federation.
• Ability to translate complex business requirements into technical strategies for executive audiences.
• Strong mentorship and leadership skills.
• High technical integrity and ability to handle sensitive escalations.

Preferred Qualifications

• Advanced architectural experience with Ping Identity suite and APIs.
• Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols.
• Experience leading cross-functional task forces or internal efficiency programs.

Salary

Approximate compensation range: $155,000 to $180,000.

Life at Ping

We believe in a flexible, collaborative work environment.

We offer a culture that empowers you to do your best work, engaging employees, bonding events, competitive benefits, and global volunteering initiatives.

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Education Reimbursement
• Commuter Offset (specific locations)

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.