Senior Tech Support & Technology Solutions Lead

Advisor Group Inc.; Las Vegas (NV); On-site; USD 80,000 - 85,000; Full time

Job summary

Osaic is seeking a Senior Technology Support Consultant in Las Vegas to partner with Premier Trust, supporting, evolving, and securing the technology environment. You will lead initiatives, manage escalations, and collaborate with stakeholders and vendors to align technology with business goals and regulatory requirements.

The role requires strong project management, problem-solving, and relationship management skills, with experience in financial services and Microsoft tech stacks.

Qualifications

• 5+ years of experience supporting business-critical technology environments.
• Experience managing technology projects and coordinating cross-functional initiatives.
• Experience working with third-party technology vendors and MSPs.
• Experience supporting regulated financial services organizations preferred.
• Experience with trust accounting platforms, CRM systems, workflow automation, and Microsoft technologies preferred.

Responsibilities

• Serve as the primary technology consultant and escalation point for complex system, application, and infrastructure issues.
• Lead and coordinate technology projects from planning through implementation, ensuring successful delivery and adoption.
• Partner with business leaders to identify, evaluate, and implement technology solutions that improve operational effectiveness and client service.
• Manage relationships with external technology vendors, MSPs, software providers, and consultants to ensure service excellence.
• Evaluate emerging technologies and recommend enhancements that improve efficiency, scalability, risk management, and user experience.
• Collaborate with trust administration, compliance, operations, and leadership teams to support technology requirements and strategic business initiatives.
• Drive process improvement by identifying automation opportunities and technology solutions that reduce risk and increase productivity.
• Coordinate system upgrades, testing, deployment, and post-implementation support.
• Lead troubleshooting for critical system incidents and business-impacting technology issues.
• Develop and maintain technology documentation, workflows, procedures, and knowledge resources.
• Support information security, business continuity, disaster recovery, and cybersecurity initiatives.
• Assist in the development, testing, and maintenance of disaster recovery and business continuity plans.
• Monitor technology performance and service levels and proactively resolve recurring issues.
• Facilitate user training and technology adoption initiatives across the organization.
• Provide technical guidance and recommendations to management regarding technology investments and priorities.
• Maintain working knowledge of all critical business systems and applications supporting Premier Trust operations.

Skills

Technical expertise

Project management

Problem-solving

Relationship management

Education

Bachelor's degree in Information Technology or related field

Tools

CRM systems

Workflow automation

Microsoft technologies

Trust accounting platforms

Job description

Osaic is seeking a Senior Technology Support Consultant in Las Vegas to partner with Premier Trust, supporting, evolving, and securing the technology environment. You will lead initiatives, manage escalations, and collaborate with stakeholders and vendors to align technology with business goals and regulatory requirements.

The role requires strong project management, problem-solving, and relationship management skills, with experience in financial services and Microsoft tech stacks.