Senior Tech Support, Sales, & Service Center Coordinator (Work From Home)

Remote Jobs; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

A prominent remote work company is seeking an experienced tech support professional to provide exceptional service. You will lead a team, manage client interactions, and ensure service efficiency. Ideal candidates will have extensive experience in tech support and a commitment to customer satisfaction. This role offers competitive pay and the flexibility to work from anywhere in the U.S.

Benefits

Performance-based profit sharing

Comprehensive benefits package

Flexible remote work arrangement

Qualifications

• 3-5+ years of experience in tech support and troubleshooting.
• 3-5+ years in customer service and sales.
• Experience in leadership and team management.

Responsibilities

• Serve as first point of contact for inbound client calls.
• Lead daily team meetings to align priorities.
• Monitor service metrics for efficiency.

Skills

Tech support experience

Customer service experience

Leadership and team management

Troubleshooting skills

Phone etiquette

Education

AS/BS degree in a related field

Tools

IT certifications (CompTIA, Microsoft, Cisco)

Job description

Overview

Why consider this job opportunity:

• Opportunity for performance-based profit sharing and competitive pay
• Comprehensive benefits package including medical, dental, and vision insurance
• 401K and retirement benefits to support your financial future
• Professional growth opportunities with real-world experience and mentorship
• Flexible remote work arrangement allowing work from anywhere in the U.S.
• Engaging, high-energy work environment focused on collaboration and innovation

Responsibilities

• Serve as the first point of contact for inbound client calls, ensuring an exceptional experience
• Lead daily team meetings to align priorities and enhance team performance
• Monitor service metrics including tickets, sales, and phone performance for efficiency
• Provide expert assistance to clients through calls, chats, and remote support sessions
• Manage administrative tasks such as scheduling, ticket coordination, and lead tracking

Qualifications

• 3-5+ years of experience in tech support and troubleshooting
• 3-5+ years of experience in customer service and sales
• 3-5+ years of leadership and team management experience
• Strong ability to troubleshoot software and hardware issues
• Exceptional phone etiquette and written communication skills

Preferred Qualifications

• 5-7+ years of experience in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment
• Typing speed of 60+ words per minute
• IT certifications such as CompTIA, Microsoft, or Cisco
• AS/BS degree in a related field

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