Senior Tech Support Engineer – Remote

Saasventurecapital; West Jordan, Northern (UT, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock options

Medical, dental, and vision insurance

Company paid life insurance

Internet and wellness stipend

Mental health benefit

Paid parental leave

18 Paid Holidays

15 Days PTO + 2 advanced days yearly

Whistic DNA Days: Family Day, Self Day

Whistic Fridays - early wrap-up

Job summary

Whistic is seeking a Sr. Technical Support Specialist to own escalations, integrations, and product knowledge. As the most senior individual contributor on Support, you will mentor TS1/TS2, run sandbox environments, and act as a bridge to Product/Engineering.

This remote role is based in the United States and requires strong Jira and data-analysis skills. You will troubleshoot complex issues, manage the Zendesk workflow, and coordinate with internal teams to deliver fast, high-quality service.

Qualifications

• Demonstrated SME in a technical support environment.
• Strong Jira ticket management and project administration.
• Proficiency with Super Set and Splunk for log/data analysis.
• Working knowledge of SQL, Keycloak, Splunk, and SSO concepts.
• Familiarity with RFPIO, CSA, Bitsight, API integration stacks.
• Comfort with Salesforce testing and Zendesk or similar CRM tools.
• Experience mentoring and leading within a support team.

Responsibilities

• Lead escalations and complex technical investigations.
• Serve as Jira ticket expert and project administrator.
• Mentor TS1/TS2 staff and provide leadership coverage.
• Collaborate with Product/Engineering on root cause analysis.
• Engage directly with customers on calls to resolve issues.
• Maintain integration knowledge across portfolio and refine best practices.
• Coordinate with cross-functional teams and produce training materials.

Skills

Jira

SQL

Splunk

Keycloak

Zendesk

Okta SSO testing

Salesforce

REST/HTTP

JSON

Strong communication

Tools

Jira

SQL

Splunk

Keycloak

Zendesk

Postman

Salesforce

Okta SSO testing

API testing

Job description

Whistic is seeking a Sr. Technical Support Specialist to own escalations, integrations, and product knowledge. As the most senior individual contributor on Support, you will mentor TS1/TS2, run sandbox environments, and act as a bridge to Product/Engineering.

This remote role is based in the United States and requires strong Jira and data-analysis skills. You will troubleshoot complex issues, manage the Zendesk workflow, and coordinate with internal teams to deliver fast, high-quality service.