Senior Tech Delivery Lead Open Text

Sysco Northeast Rdc; Houston (TX); On-site; USD 140,000 - 195,000; Full time

Job summary

Sysco Northeast Rdc is seeking a senior engineering leader to own end-to-end technical solution delivery for multiple product/platform teams in Houston, TX. The role drives technical priorities, mentors engineers, and engages with customers to ensure high-quality, scalable products.

The candidate will oversee agile practices, collaborate with operations and architecture teams, and coach teams through complex technical challenges while aligning with strategic objectives.

Qualifications

• Bachelor's degree in CS or 5-7 years of software development experience, including 1 year in a dev-focused leadership role.
• 8+ years of experience in developing and supporting high performance, scalable applications in an agile environment.
• Hands-on experience with underlying technologies of product/platform (languages, databases, integration).
• Strong understanding of Scrum, Lean, XP, Kanban and other agile techniques.
• Fluency in DevOps including CI/CD, configuration and containerization, infrastructure as code, and monitoring.

Responsibilities

• Drives technical priorities and owns delivery and support responsibility for one or more product or platform teams.
• Oversees agile development activities and leads development of key mechanisms to support agile delivery.
• Collaborates across interdependent groups to troubleshoot technical issues and cross-team dependencies.
• May provide hands-on assistance with exceptionally complex technical solutions as a senior engineer.
• Engages with operations, enterprise architecture, and other stakeholders to manage technical requirements and estimate costs.

Skills

Leadership

Software architecture

Agile/Scrum

DevOps

Customer engagement

Cross-functional collaboration

AI model development

Education

Bachelor's degree in CS

Tools

OpenText ECM

Job description

Summary

Fluent across the full technology stack; owns delivery and support responsibility for two or more product or platform teams; drives technical priorities; supports delivery efforts through technical advisory, coaching of other technical team members, and may also support hands‑on execution; ensures technical consistency of the finished product with identified needs. Leadership of direct reports - Software Engineers. Takes ownership of and is accountable for a portfolio of products, features, components, or solutions in a team leadership role and associated performance metrics.Engage directly with customers to ensure delivery of a high-quality, robust, and scalable product on a regular basis.

Responsibilities

• Drives technical priorities and owns delivery and support responsibility for one or more product or platform teams
• Oversees agile development activities for a product or platform and leads the development of key mechanisms that support agile delivery
• Collaborates between interdependent groups to troubleshoot and resolve technical issues and cross-team dependencies
• May sometimes provide hands‑on assistance with exceptionally complex technical solutions, operating as a senior engineer
• Engages with other technical stakeholders (operations, enterprise architecture, etc.) as necessary to manage technical requirements; facilitates estimation of costs and effort of work items
• Ensure the engineering and technical considerations are accounted for in team rituals
• Ensures that the delivery team commits to achievable and realistic goals and includes the entire team in the estimation / planning process to obtain diverse perspectives
• Leads the technical design of the products or platforms and ensures that the prescribed architecture, security, development best practices, and agile best practices are adhered to
• Reports on detailed progress and issues to team members and business stakeholders
• Creates timeline of delivery schedule for work activities
• Ensuring that environments and teams are adequately scoped, planned and established matching skills and resources required.
• Demonstrate independent and creative in approach to problems and issues
• Demonstrate ability to assimilate new knowledge and technologies
• Own end to end technical solution delivery
• Demonstrate ability to gather functional knowledge over functions supported by the platform/products they support and ability to drive workshops designing solutions.
• Solves escalated issues and directly contributes to problem resolution. Acts as a coach during conflict management and leverages crisis management techniques.
• Rapidly adapts to new information, changing conditions, or unexpected obstacles. Adjusts project plans based on input from staff and stakeholders.
• Determines objectives, sets priorities, and delegates work.
• Ensures project(s) is aligned with strategic vision and subsequent priorities.
• Responsible and accountable for a portfolio of products, features, components, or solutions in a team leadership role and associated performance metrics.
• Develops project teams and staffing plans based on consideration of strategic objectives and vision.
• Support senior leadership and finance business partner on IT business case creation.
• Considers financial data when making decisions.
• Directly communicates with a broad range of business and technical stakeholders across the organization.
• Utilizes advanced knowledge to deliver technical presentations to a variety of audiences including key stakeholders.
• Synthesizes data and other information to arrive at insights and develop compelling stories for team members and/or stakeholders.
• Identifies risks and their potential outcomes and implements working solutions.
• Serves as an industry authority and thought leader internally.

Experience

• Bachelor's degree in CS or 5-7 years of software development experience, including 1 year in a dev focused leadership role
• 8+ years of experience in developing and supporting high performance and highly scalable applications in an agile environment, depending on education
• Extensive hands‑on experience with the underlying technologies of product/platform (programming languages, databases, application integration etc.)
• Strong understanding of Scrum, Lean, XP, Kanban and other agile development techniques
• Fluency in DevOps, including continuous integration, continuous deployment / delivery, configuration and containerization, infrastructure as a code, and monitoring

Preferred Experience

• Experience and deep knowledge in one of the Digital platforms such as OpenText ECM which includes:
  • OpenText Intelligent Capture
  • OpenText Core Share
  • OpenText Content Management (Extended ECM)
  • OpenText Core Digital Asset Management (Core DAM)
  • OpenText Experience Aviator (AI)
  • OpenText Archive Center
  • OpenText Media Management
  • OpenText Capture & Intelligent Document Processing (IDP)
  • OpenText Intelligent Viewing
• Experience working with cross-functional teams, preferably Finance, Merchandising, Sales and Marketing.
• Experience and deep knowledge in Artificial Intelligence, AI model development and use of AI in Digital platforms.

Competencies

• Demonstrated "agile-development" mindset with strong customer-focus & results-orientation
• Flexible mindset and demonstrated ability to grow skillset and work across the full technology stack
• Excellent technical and analytical skills to discuss problems, analyze solutions and enable improvement
• Excellent communication skills to effectively manage key business stakeholder relationships
• Highly proficient in teamwork and collaboration skills
• Demonstrate ability to gather functional knowledge over functions supported by the platform/products they support and ability to drive workshops designing solutions.