Senior Tax Process & Client Services Specialist

Frost, PLLC; Little Rock (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Comprehensive benefits

Job summary

Frost, PLLC is seeking a Senior Tax Services Specialist to join our tax team in Little Rock, AR. You will assemble and process tax returns, extensions, and related documents, while applying strong knowledge of federal and state tax forms to support clients and professionals.

The role emphasizes e-filing, deadline tracking, client communication, and expertise with tax software (CCH) and document management to ensure accurate, timely deliverables and superior client service.

Qualifications

• Five or more years of experience supporting tax services, preferably within a public accounting firm.
• Strong working knowledge of individual and business tax forms, filing requirements, extensions, estimates, and tax-season processes.
• Experience with tax preparation, workflow, document management, and client portal software; experience with CCH products is strongly preferred.
• Excellent client service skills and the ability to communicate confidently and professionally with clients regarding tax processes, deadlines, documents, and next steps.

Responsibilities

• Assemble and process individual and business tax returns, extensions, estimates, engagement letters, organizers, and other tax-related deliverables.
• Apply understanding of federal and state tax forms, filing requirements, terminology, and tax processes to support tax professionals and clients.
• E-file tax returns and extensions, monitor acknowledgments and rejections, identify issues, and coordinate timely resolution.
• Track tax due dates, extensions, estimates, and client deliverables to help ensure deadlines are met.
• Serve as a knowledgeable point of contact for clients, answer routine tax-process questions, assist with document and information requests, and provide responsive, professional service throughout the client experience.
• Work within tax preparation and workflow software, preferably CCH products, and assist with client portal access, document uploads, activation, changes, and troubleshooting.

Skills

Tax knowledge

Client service

Document management

Attention to detail

Problem solving

Tools

CCH products

Adobe Acrobat

Microsoft Office

Excel

Job description

Frost, PLLC is seeking a Senior Tax Services Specialist to join our tax team in Little Rock, AR. You will assemble and process tax returns, extensions, and related documents, while applying strong knowledge of federal and state tax forms to support clients and professionals.

The role emphasizes e-filing, deadline tracking, client communication, and expertise with tax software (CCH) and document management to ensure accurate, timely deliverables and superior client service.