Senior Tax Consultant | Remote + Bonus & Equity

Intuit, Inc.; Lansing (MI); Remote; USD 30,000 - 47,000; Full time

Job summary

Intuit, Inc. is seeking a highly motivated tax professional to assist TurboTax customers with tax returns using virtual video tools. You will provide expert tax guidance, perform full-service returns, and explain tax terms to empower customers.

The role emphasizes customer empathy and brand delight while meeting performance goals. Required credentials include CPA/EA/Practicing Attorney, 2+ years of 1040 prep experience, and readiness to work at least 20 hours weekly from the United States.

Qualifications

• Active unrestricted credential (CPA/EA/Practicing Attorney) with tax prep experience.
• 2+ years preparing federal and state 1040 returns for at least 30 clients per season.
• Must possess or be able to obtain related State licenses, certificates, permits, or bonds.
• Must possess an active PTIN.
• Willing to work a minimum of 20 hours per week.
• Working knowledge of Circular 230.
• Proficient with technology; solid knowledge of computer operations and software.
• Strong customer service skills; professional, friendly, confident communication via video/audio.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment with minimal supervision.
• Must have/have access to a dedicated hardwired internet connection meeting security criteria.
• Bilingual English/Spanish a plus.
• Must reside in the United States.

Responsibilities

• This is a virtual, customer-facing role; you will use video communications software to interact with customers.
• Help TurboTax customers with tax returns, including full service return preparation and signature; tax advice and product inquiries.
• Create high quality customer interactions and experiences with deep customer empathy and tax knowledge.
• Utilize government resources and team expertise to deliver accurate answers in everyday language.
• Apply defined practices to troubleshoot and resolve inquiries; document customer interactions.
• Meet company KPI metrics and participate in pilots, projects, and validations.
• Complete all required training and development as determined by the business.

Skills

Tax knowledge

Customer service

Communication skills

Video/remote interaction

Research skills

Education

Active CPA/EA/Practicing Attorney credential

State licenses

Tools

Tax software

Job description

Intuit, Inc. is seeking a highly motivated tax professional to assist TurboTax customers with tax returns using virtual video tools. You will provide expert tax guidance, perform full-service returns, and explain tax terms to empower customers.

The role emphasizes customer empathy and brand delight while meeting performance goals. Required credentials include CPA/EA/Practicing Attorney, 2+ years of 1040 prep experience, and readiness to work at least 20 hours weekly from the United States.