Senior Tax Advisor — Remote Expert

Intuit, Inc.; Fort Washington (MD); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits package

Job summary

Intuit, Inc. is seeking a qualified tax professional to assist TurboTax customers remotely with tax preparation, advice, and software inquiries. The role emphasizes clear communication, empathy, and adherence to regulatory guidelines.

This virtual position requires an active credential (CPA/EA/Attorney), 2+ years of federal/state 1040 experience, PTIN, and willingness to work at least 20 hours weekly from the United States.

Qualifications

• Active unrestricted credential: CPA/EA/Practicing Attorney with tax prep experience.
• 2+ years preparing federal and state 1040s for 30+ clients per season using commercial software.
• Must have PTIN and be willing to obtain state licenses as needed.
• Willing to work a minimum of 20 hours per week.
• Must reside in the United States.

Responsibilities

• Virtual, customer-facing role using video software to interact with customers.
• Provide tax advice, full service return prep and signature, product inquiries, and tax calculations.
• Delight customers with confident, empathetic service and deep tax knowledge.
• Leverage government and professional resources to deliver accurate answers in plain language.
• Follow defined processes to troubleshoot and resolve inquiries and document interactions.
• Maintain KPI metrics and participate in pilots and experiments as needed.
• Complete required training and development including compliance and cross-training.

Skills

Active credential (CPA/EA/Attorney)

Tax preparation experience

Customer service skills

Video interactions with customers

Tools

TurboTax software

Job description

Intuit, Inc. is seeking a qualified tax professional to assist TurboTax customers remotely with tax preparation, advice, and software inquiries. The role emphasizes clear communication, empathy, and adherence to regulatory guidelines.

This virtual position requires an active credential (CPA/EA/Attorney), 2+ years of federal/state 1040 experience, PTIN, and willingness to work at least 20 hours weekly from the United States.