Senior Tax Advisor (CPA/EA) - Virtual Expert Support

Intuit, Inc.; Johnstown (Cambria County); Remote; USD 33,000 - 51,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking highly motivated tax professionals (CPA/EA/Practicing Attorney) to assist TurboTax customers remotely across the United States.

You will provide expert guidance, tax preparation, and explanations of tax terms, helping customers complete their returns with accuracy and confidence. The role is virtual and customer-facing, requires strong communication, and willingness to complete training.

Qualifications

• Must possess active unrestricted credential: CPA/EA or Practicing Attorney with strong tax preparation experience.
• 2+ years of recent experience preparing federal and state 1040 returns for at least 30 clients per season using commercial tax software.
• Must possess or obtain related state licenses/certificates/permits or bonds; PTIN required.

Responsibilities

• This is a virtual, customer-facing role; you will interact with customers via video using our software.
• Provide tax advice, full service return preparation and signature, product inquiries, and tax calculations.
• Create high quality customer interactions using deep knowledge and empathy to explain tax concepts clearly.
• Leverage government resources and team expertise to deliver accurate answers in everyday language.
• Apply company procedures to troubleshoot and resolve tax advice and preparation inquiries.
• Document customer interactions and maintain records.
• Support KPI metrics and participate in pilots and training as required.

Skills

CPA credential

EA credential

Attorney license

Tax preparation

Video consultation

Bilingual Eng/Spa

Tools

TurboTax software

Commercial tax software

Job description

Intuit, Inc. is seeking highly motivated tax professionals (CPA/EA/Practicing Attorney) to assist TurboTax customers remotely across the United States.

You will provide expert guidance, tax preparation, and explanations of tax terms, helping customers complete their returns with accuracy and confidence. The role is virtual and customer-facing, requires strong communication, and willingness to complete training.