Senior Tax Advisor (CPA/EA) — Remote Tax Prep

Intuit, Inc.; Baltimore (MD); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Bonus eligibility

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking an experienced tax professional with an active credential (CPA/EA/Practicing Attorney) to assist TurboTax customers remotely across the United States. You will guide tax preparation, provide clear explanations, and help customers complete returns using our video tools and resources.

The role emphasizes high-quality customer interactions, adherence to policy, and ongoing training. Eligible for bonuses and equity rewards as part of a comprehensive benefits package.

Qualifications

• Active unrestricted credential: CPA, EA, or Practicing Attorney with tax preparation experience.
• 2+ years preparing federal and state individual 1040s for many clients.
• Willing to obtain state licenses or certifications as required.
• Active PTIN and ability to work 20+ hours per week.

Responsibilities

• Interact with customers via video using TurboTax tools.
• Provide tax advice and, when needed, full service return preparation and signature.
• Explain tax terms clearly and use government/professional resources to answer questions.
• Troubleshoot tax ad and preparation inquiries following defined procedures.
• Document customer interactions and support activities.
• Meet KPI metrics and participate in pilot tests and trainings.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Fast-paced work

Education

Active CPA/EA/Practicing Attorney credential

Tools

Technology proficiency

Job description

Intuit, Inc. is seeking an experienced tax professional with an active credential (CPA/EA/Practicing Attorney) to assist TurboTax customers remotely across the United States. You will guide tax preparation, provide clear explanations, and help customers complete returns using our video tools and resources.

The role emphasizes high-quality customer interactions, adherence to policy, and ongoing training. Eligible for bonuses and equity rewards as part of a comprehensive benefits package.