Senior SyteLine ERP Systems & Support Lead

Forgent Power Solutions, Inc.; California; On-site; USD 110,000 - 140,000; Full time

Job summary

Forgent Power Solutions, Inc. is seeking a Senior ERP Systems Analyst to act as the SyteLine administrator and primary business contact for daily ERP support in a multi-tenant cloud CSI/SyteLine environment.

The role covers finance, manufacturing, sales, purchasing, and inventory while coordinating with internal and offshore teams. The successful candidate will own the daily flow of support requests, troubleshoot, and escalate risks to the Director of Enterprise Applications, reporting on

Qualifications

• 5+ years of hands-on Infor CSI/SyteLine experience including application administration and direct business support.
• Experience supporting Factory Track in manufacturing or warehouse operations.
• Strong functional knowledge of manufacturing, inventory, purchasing, sales order management, and finance processes.
• Proven ability to manage a busy support queue, shifting priorities and project follow-up with limited supervision.
• Clear communication with business users and technical teams; ability to explain issues and manage expectations.

Responsibilities

• Serve as the primary day-to-day contact for SyteLine and Factory Track support, building strong working relationships with business users.
• Manage requests received through tickets, email, Teams, and meetings; capture work in a shared queue with a clear priority, owner, and next step.
• Assess business impact and urgency, balance production support against planned work, and escalate critical incidents and priority conflicts to Enterprise Applications leadership.
• Coordinate internal and offshore developers, support teams, integration resources, and vendors; provide clear handoffs and follow-through until issues are resolved.
• Represent SyteLine in business and project meetings, clarify needs, record decisions and actions, and keep users informed of status and next steps.
• Provide concise updates to Enterprise Applications leadership on backlog, recurring issues, delivery progress, and decisions requiring escalation.

Skills

Communication

Business process knowledge

Problem solving

Project coordination

Leadership

Troubleshooting

End-user training

Education

Bachelor's degree in Information Systems, Business, Supply Chain, Accounting, or related field

Tools

Infor CSI/SyteLine

Factory Track

SQL

APIs

Infor OS

ION

Job description

Forgent Power Solutions, Inc. is seeking a Senior ERP Systems Analyst to act as the SyteLine administrator and primary business contact for daily ERP support in a multi-tenant cloud CSI/SyteLine environment.

The role covers finance, manufacturing, sales, purchasing, and inventory while coordinating with internal and offshore teams. The successful candidate will own the daily flow of support requests, troubleshoot, and escalate risks to the Director of Enterprise Applications, reporting on