Senior Systems Support Specialist III - Medical Imaging / Linux

Intelerad Medical Systems; Pennsylvania; Remote; USD 80,000 - 100,000; Full time

Job summary

A healthcare IT solutions provider is seeking a Senior Technical Support Engineer to lead troubleshooting in a remote setting. The role requires expertise in PACS and RIS, along with over 5 years of experience in healthcare IT support, particularly in radiology. This position offers opportunities for career growth and the ability to work on projects that enhance patient outcomes.

Benefits

Comprehensive benefits package

Career advancement opportunities

Flexible work environment

Qualifications

• 5+ years of experience in radiology environments.
• Advanced knowledge of PACS, RIS, VNA.
• Strong diagnostic skills in IT.

Responsibilities

• Serve as a senior escalation point for complex technical issues.
• Lead troubleshooting for interoperability protocols.
• Collaborate with teams to resolve systemic issues.

Skills

Healthcare IT support experience

Technical troubleshooting

Collaboration with stakeholders

Documentation standards

Proficiency in diagnostics

Scripting/automation skills

Education

Bachelor’s degree in Computer Engineering or related field

Tools

Windows Server

Linux

VMware

Job description

Overview

Employer Industry: Healthcare IT Solutions

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely, providing flexibility in your work environment
• Engage in impactful projects that improve patient outcomes
• Collaborative and innovative team culture
• Comprehensive benefits package, including health, dental, and retirement plans

Responsibilities

• Serve as a senior escalation point for complex technical issues involving RIS, PACS, VNA, and integrated systems
• Lead troubleshooting efforts involving interoperability protocols such as DICOM, HL7, and IHE
• Collaborate with clinical stakeholders, internal IT teams, and external vendors to resolve systemic issues
• Maintain high standards of documentation for incidents, resolutions, procedures, and known issues
• Provide after-hours support as part of an on-call rotation for high-priority incidents

Qualifications

• Bachelor’s degree in Computer Engineering, Healthcare Informatics, or a related field (or equivalent experience)
• 5+ years of experience in Healthcare IT support, with a strong focus on radiology environments
• Advanced experience with PACS, RIS, VNA, and clinical imaging workflows
• Strong diagnostic skills across application, operating system, and network layers
• Proficiency in Windows Server environments, Linux systems, VMware, and storage solutions

Preferred Qualifications

• Certifications in relevant technologies (e.g., Microsoft, VMware, Cisco)
• Scripting/automation experience (PowerShell, Bash, Python)
• Experience mentoring or training support staff
• Fluency in additional languages (French is a strong asset)
• Experience with cloud-based medical imaging solutions and telemedicine technologies

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