Senior Systems Engineering Manager, Operability

Fluence BESS India Private Limited; Girlstown USA (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

Fluence seeks a Senior Systems Engineering Manager, Operability to lead the global Hypercare organization responsible for post-deployment stabilization, fleet operability, and rapid issue resolution across Fluence's BESS portfolio.

The role directs a multidisciplinary team of Systems Engineers and specialists, ensuring successful deployment readiness, customer adoption, and seamless transition to long-term support. Strong systems engineering, leadership, and customer focus are essential.

Qualifications

• Bachelor's degree in a related engineering discipline.
• 10+ years of engineering experience in complex systems.
• 5+ years of leadership experience managing engineering teams.
• Strong background in Systems Engineering, Reliability, Product, Fleet, or Operability engineering.
• Experience managing customer escalations and high-severity technical issues.
• Strong understanding of RCA, corrective actions, and risk management.
• Excellent executive communication skills.

Responsibilities

• Lead and continuously improve Fluence's Hypercare operating model and governance framework.
• Own the technical stabilization process from deployment through handoff.
• Prioritize resources and activities across multiple concurrent customer projects and global deployments.
• Build, lead, mentor, and develop a high-performing team of Hypercare and Operability Engineers.
• Establish organizational goals, KPIs, operating rhythms, and engineering best practices.
• Drive escalation paths, executive reporting, and rapid issue resolution.

Skills

Systems Engineering

Reliability Engineering

Product Engineering

Fleet Engineering

Operability Engineering

Root Cause Analysis

Risk Management

Executive communication

Education

Bachelor's degree in a related engineering field

Job description

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com .

Job Description

Role Summary

Fluence is seeking a Senior Systems Engineering Manager, Operability to lead the global Hypercare organization responsible for post-deployment technical stabilization, fleet operability, issue resolution, and continuous product improvement across Fluence's Battery Energy Storage System (BESS) portfolio.

This role leads a multidisciplinary team of Systems Engineers and technical specialists focused on ensuring successful product deployment, customer adoption, operational readiness, and transition to long-term support organizations. The Senior Manager serves as the primary leader responsible for driving technical issue resolution, reducing deployment risk, improving fleet performance, and establishing closed-loop feedback mechanisms that accelerate product maturity and operational excellence.

The ideal candidate combines strong systems engineering expertise, technical leadership, customer focus, and organizational influence to drive cross-functional execution across Product Engineering, Software, Quality, Manufacturing, Supply Chain, Delivery, Services, and Customer Success organizations.

Key Responsibilities

• Lead and continuously improve Fluence's Hypercare operating model and governance framework.
• Establish Hypercare entry, readiness, and exit criteria across product platforms.
• Own the technical stabilization process from deployment through substantial completion and operational handoff.
• Prioritize resources and activities across multiple concurrent customer projects and global deployments.
• Drive accountability across organizations to ensure timely issue resolution and closure.
• Build, lead, mentor, and develop a high-performing team of Hypercare and Operability Engineers.
• Establish organizational goals, KPIs, operating rhythms, and engineering best practices.
• Drive a culture of ownership, accountability, systems thinking, and customer focus.
• Support workforce planning, succession planning, technical development, and capability growth.
• Serve as executive technical leader for critical customer issues and high-priority fleet events.
• Lead cross-functional incident response efforts and recovery activities.
• Establish escalation paths, communication plans, and executive reporting mechanisms.
• Ensure containment, corrective actions, and permanent solutions are executed effectively.
• Coordinate technical decision-making during complex operational events.
• Own fleet-level operability and performance improvement initiatives.
• Establish performance dashboards and fleet health monitoring processes.
• Drive prioritization of the highest-impact technical and operational issues.
• Establish a structured lessons learned process connecting deployment, operations, and product development.
• Lead initiatives that improve product operability, serviceability, reliability, and scalability.
• Partner with Product Management and Engineering leadership to influence future product direction.
• Resolve technical ownership gaps and remove execution barriers impacting customers and projects.
• Lead executive-level reviews related to product performance, deployment readiness, and fleet health.
• Provide leadership visibility into emerging risks, mitigation plans, and strategic improvement initiatives.
• Establish enterprise-wide lessons learned and knowledge management processes.
• Drive integration of Hypercare findings into Fluence's Product Development Process (P2D).
• Develop standards, technical playbooks, troubleshooting guides, and engineering best practices.
• Promote continuous improvement across engineering and operational organizations.

Required Qualifications

• Bachelor's degree in Systems Engineering, Electrical Engineering, Mechanical Engineering, Computer Engineering, Software Engineering, or related technical discipline.
• 10+ years of engineering experience in complex technical systems and critical infrastructure environments.
• 5+ years of leadership experience managing engineering teams and technical programs.
• Strong background in Systems Engineering, Reliability Engineering, Product Engineering, Fleet Engineering, Operability Engineering, or equivalent disciplines.
• Demonstrated success leading cross-functional technical initiatives and driving organizational change.
• Experience managing customer escalations and high-severity technical issues.
• Strong understanding of: Systems Engineering
• Root Cause Analysis (RCA)
• Corrective Action Processes
• Reliability Engineering
• Product Lifecycle Management
• Risk Management

Excellent executive communication a