Senior Systems Engineer - (Remote)

Velocity; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Paid Sick Time

401K with Employer Match

Life Insurance, Short/Long-Term Disab.

Supplemental Benefits

Job summary

Velocity, a Managed Solutions Company, seeks a Senior Systems Engineer to own and optimize the Managed IT tech stack, including RMM, PSA, backup, and security tooling. You will lead integrations, automation, and governance across platforms to support Velocity's service delivery to clients.

Ideal candidates have 5+ years in a technical role, strong PowerShell scripting, REST API experience, and deep knowledge of Microsoft 365 and Azure.

Qualifications

• Five (5) years of technical experience in managed services or enterprise IT.
• Strong PowerShell scripting and automation development for systems management, workflow automation, and platform integration.
• Experience with API integrations and REST API concepts.
• Strong understanding of Microsoft 365 and Azure administration, including tenant management and cloud configuration.
• Experience with backup and disaster recovery platforms, endpoint protection, and security tooling.
• Strong analytical and problem-solving skills, plus ability to document complex ecosystems clearly.
• Excellent documentation skills and ability to share guidance across teams.
• Strong communication skills to translate complex capabilities for technical and non-technical stakeholders.
• Highly organized, self-directed, and able to manage multiple initiatives simultaneously.

Responsibilities

• Own the administration, configuration, and ongoing optimization of Velocity Managed IT platforms (RMM, PSA, backup, endpoint protection, security tooling).
• Serve as senior escalation for complex issues and drive resolution within the Managed IT Service Desk.
• Design, build, and maintain integrations between platforms to reduce manual effort and improve data accuracy.
• Develop automation scripts and workflows to boost operational efficiency and consistency.
• Evaluate platform performance and gaps; recommend tooling improvements or replacements to leadership.
• Act as internal SME for managed platforms; provide guidance, training, and documentation.
• Manage vendor relationships for platform providers, renewals, escalations, and roadmap alignment.
• Maintain thorough documentation for configurations, integrations, and procedures.
• Enforce platform security, access control, and compliance with Velocity policies.
• Collaborate with Service Desk, NOC, and leadership to translate needs into platform improvements.
• Support onboarding of new platforms and deprecation of legacy tools with minimal disruption.
• Monitor platform health, uptime, and performance; proactively resolve issues.

Skills

PowerShell scripting

REST API integrations

Automation design

Documentation

Effective communication

Multi-platform integration

Problem solving

Operational discipline

Cloud administration

Vendor management

Education

Bachelor's degree preferred

5+ years in a technical role

Tools

RMM

PSA

Backup solutions

Endpoint protection

Documentation tooling

REST APIs

Microsoft 365

Azure

Job description

Location: Remote

Job Id:2394

# of Openings:1

General Summary

Velocity, A Managed Solutions Company, is seeking an experienced and technically strategic Senior Systems Engineer to join our Managed IT team. This role is the primary owner of all Managed IT platforms and tooling that power Velocity's service delivery operation - responsible for the administration, optimization, integration, and ongoing governance of the technology stack that our teams rely on daily to deliver exceptional managed services to clients.

Principal Duties and Responsibilities

• Own the administration, configuration, and ongoing optimization of all Velocity Managed IT platforms, including RMM, PSA, backup, endpoint protection, documentation, and security tooling
• Serve as a senior technical escalation point for the Managed IT Service Desk, taking ownership of complex, high-impact, or unresolved technical issues and driving them to resolution
• Design, build, and maintain integrations between platforms to reduce manual effort, improve data accuracy, and enable seamless cross-team workflows
• Develop and maintain automation scripts and workflows to improve operational efficiency, reduce technician toil, and enforce service delivery consistency across the organization
• Evaluate platform performance, utilization, and capability gaps on an ongoing basis, providing recommendations to leadership on tooling improvements, replacements, or additions
• Serve as the internal subject matter expert for all managed platforms, providing guidance, training, and documentation to ensure team members are using tools effectively and consistently
• Manage vendor relationships for all platform providers, including renewals, escalations, feature requests, and roadmap alignment
• Maintain accurate and thorough documentation for all platform configurations, integrations, automation workflows, and administrative procedures
• Enforce platform security, access control, and compliance standards across all tools in alignment with Velocity's security policies and best practices
• Partner with the Managed IT Service Desk, NOC, and leadership to understand operational needs and translate them into platform improvements and automation opportunities
• Support the onboarding of new platforms and the deprecation of legacy tools, managing transitions with minimal disruption to service delivery operations
• Monitor platform health, uptime, and performance, proactively identifying and resolving issues before they impact internal teams or client-facing services

Qualifications, Knowledge and Skills

• Bachelor's degree in technology, business, or a related field preferred, or a minimum of five (5) years of experience in a technical role within a managed services, MSP, or enterprise IT environment
• Strong proficiency in PowerShell scripting and automation development for systems management, workflow automation, and platform integration
• Experience with API integrations and familiarity with REST API concepts for connecting and automating across platforms
• Strong understanding of Microsoft 365 and Azure administration, including tenant management, licensing, and cloud platform configuration
• Experience with managed backup and disaster recovery platforms, endpoint protection solutions, and security tooling
• Strong analytical and problem-solving skills with the ability to evaluate complex platform ecosystems and identify optimization opportunities
• Excellent documentation skills with a disciplined approach to maintaining accurate, up-to-date technical reference materials
• Strong communication skills with the ability to translate complex platform capabilities into practical guidance for technical and non-technical stakeholders
• Highly organized, self-directed, and able to manage multiple platform initiatives simultaneously without sacrificing quality or detail
• Proactive mindset with a genuine passion for automation, tooling efficiency, and building systems that scale
• Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position

Why you'll love working at Velocity

We are an energetic bunch - eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We're excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values - Collaborative and Strong at the Core

• Customer-obsessed
• One team
• Do the right thing
• Let's go!
• PTO & Paid Holidays
• Paid Sick Time
• 401K - with Employer Match
• Company provided Life Insurance, Short/Long-Term Disability
• Supplemental Benefits Available

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S - Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/ .

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.