Senior Systems Engineer, Productivity Engineering

Rozgoo; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Okta is seeking a Senior Systems Engineer to secure and optimize our global productivity ecosystem, architect workflows spanning Google Workspace to Gemini, and ensure seamless collaboration for employees everywhere.

You will lead deployment and governance of enterprise AI tools, create thorough technical docs, and train teams on best practices. The role includes 24/7 global support from a US hub and ongoing lifecycle management of SaaS apps.

Responsibilities

• Interface with global teams to manage core productivity tools.
• Lead AI tool deployment and safety for daily workflows.
• Create technical docs and train teams on adoption.
• Serve as Tier 3 escalation for 24/7 global support.
• Oversee lifecycle of enterprise SaaS apps.
• Define global usage standards and data governance.
• Identify bottlenecks and automate tasks via APIs.
• Draw insights from system data to achieve quarterly goals.

Job description

Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Senior Systems Engineer Opportunity

As a Senior Systems Engineer at Okta, you will be at the heart of how our global workforce communicates, collaborates, and creates. You won’t just be "keeping the lights on"; you will be responsible for architecting workflows, securing our ecosystem, and ensuring that our stack - from Google Workspace to Slack and Gemini - works seamlessly for every employee, everywhere.

What You’ll Be Doing

• Infrastructure Management: Administer and optimize our core productivity suite, including Google Workspace, Gemini, Slack, Asana, Smartsheet, and other tools.
• AI Integration & Strategy: Lead the deployment, management, and troubleshooting of enterprise AI tools (specifically Gemini), ensuring they are integrated safely and effectively into daily workflows.
• Enablement: Create technical documentation and partner with cross-functional teams to drive adoption and best practices for productivity tools through effective training and support.
• Global Support: Act as a Tier 3 escalation point for complex technical issues, supporting a fast-paced, 24/7 global environment from one of our US hubs.
• Lifecycle Management: Responsible for the complete lifecycle management of multiple enterprise SaaS applications.
• Governance & Standards: Define and enforce global standards for tool usage, security permissions, and data governance.
• Problem Solving & Innovation: Consistently look for root-cause trends while solving platform problems, devising solutions based on limited information and adapting existing approaches to resolve unusual SaaS circumstances.
• Process Automation: Identify manual bottlenecks and use APIs or scripting to automate repetitive administrative tasks.
• Data Insights & Goal Delivery: Independently draw out meaningful insights from system data to own and deliver quarterly goals on time with a high standard of quality.