Senior Systems Engineer – Observability Solutions, Application Intake, and Analysis

Navy Federal Credit Union; Vienna (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

Navy Federal Credit Union is seeking a Senior Systems Engineer to lead observability, analytics, and dashboard services across the organization. You will partner with business stakeholders, application owners, and leadership to capture requirements, prioritize demand, and deliver dashboards that improve operational performance.

You will own the dashboard product, drive adoption of Power BI, Tableau, and ServiceNow reporting, and translate complex data into actionable insights.

Qualifications

• Bachelor's degree in IT or related field.
• Extensive experience gathering requirements from stakeholders.
• Extensive experience building dashboards and reporting solutions using Power BI, Tableau, ServiceNow, or similar analytics platforms.
• Strong analytical skills with ability to transform complex data into insights.
• Experience managing intake, backlogs, prioritization, and customer engagement.

Responsibilities

• Define and drive the enterprise observability dashboard and analytics roadmap.
• Lead intake discussions for new applications, services, and reporting requests.
• Serve as the product owner for dashboard and reporting capabilities.
• Develop onboarding frameworks for new applications requiring reporting.
• Partner with internal customers to identify metrics and reporting requirements.
• Translate complex business requirements into actionable dashboards and analytics models.
• Coordinate development of role-based dashboards for executives, portfolio managers, and operations.
• Create executive scorecards, portfolio dashboards, and operational health dashboards.
• Drive adoption of Power BI, Tableau, ServiceNow reporting and other platforms.
• Present regular executive updates and insights from dashboards.
• Lead stakeholder workshops and requirements sessions.
• Promote dashboard governance and data quality across the organization.
• Identify opportunities to automate data collection and KPI generation.
• Lead continuous improvement by evaluating dashboard effectiveness.

Skills

Stakeholder communication

Executive storytelling

Requirements gathering

Analytical thinking

Education

Bachelor's degree in Information Technology/Computer Science/Information Systems

Tools

Power BI

Tableau

ServiceNow

SQL

Data modeling

Data integration

Enterprise reporting architectures

Job description

Overview

We are seeking a Senior Systems Engineer to serve as the front door for Observability, analytics, dashboard services, and application onboarding across EOPS. This role functions as a strategic leader and trusted advisor who partners with business stakeholders, application owners, support teams, and leadership to capture requirements, evaluate reporting opportunities, prioritize demand, and deliver meaningful dashboards and analytics solutions that improve operational performance and business outcomes.

Responsibilities

• Define and drive the enterprise observability dashboard and analytics roadmap aligned to business priorities, operational objectives, and customer needs.
• Lead intake discussions for new applications, services, and reporting requests to identify dashboard, KPI, and data visualization requirements.
• Serve as the product owner for dashboard and reporting capabilities, ensuring alignment across business stakeholders, application support teams, engineering teams, and leadership.
• Develop scalable intake and onboarding frameworks for new applications requiring operational, executive, or customer-facing reporting.
• Partner directly with internal customers to identify metrics, success criteria, reporting requirements, and desired business outcomes.
• Translate complex business requirements into actionable dashboard solutions, reporting frameworks, and analytics models.
• Coordinate development of role-based dashboards supporting executives, portfolio managers, application support teams, engineers, operations personnel, and internal NFCU customers.
• Create executive scorecards, portfolio dashboards, operational health dashboards, workforce dashboards, incident and availability reporting, and customer-facing reporting solutions.
• Drive adoption of Power BI, Tableau, ServiceNow reporting, and other enterprise reporting platforms.
• Present regular executive updates and insights derived from dashboards and analytics solutions.
• Lead stakeholder workshops and requirements gathering sessions for new reporting initiatives.
• Promote dashboard standards, governance, data quality, and reporting consistency across the organization.
• Identify opportunities to automate data collection, dashboard refreshes, KPI generation, and reporting processes.
• Lead continuous improvement efforts by evaluating dashboard effectiveness and incorporating stakeholder feedback.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Analytics, Information Systems, or related field (or equivalent experience).
• Extensive experience working with business stakeholders, application owners, and technical teams to gather and document requirements.
• Extensive experience building dashboards and reporting solutions using Power BI, Tableau, ServiceNow, or similar analytics platforms.
• Strong analytical skills with demonstrated ability to transform complex operational and business data into actionable insights.
• Experience managing application intake, reporting backlogs, prioritization activities, and customer engagement processes.
• Strong executive communication, presentation, and storytelling skills.
• Experience developing KPIs, scorecards, operational metrics, service health reporting, and executive dashboards.
• Proven ability to work across multiple teams, departments, and stakeholder groups in large enterprise environments.
• Experience with SQL, data modeling, data integration, and enterprise reporting architectures.

Desired Qualifications

• Experience leading observability operations across an enterprise
• Experience implementing and operating Dynatrace
• Knowledge of ITIL processes including Incident, Problem, Change, and Service Management.
• Experience developing workforce, capacity, availability, vulnerability, and operational reporting solutions.
• Experience supporting internal customer-facing analytics programs.
• Experience implementing reporting governance, KPI standardization, and dashboard lifecycle management.
• Knowledge of Power BI administration, data visualization best practices, and self-service analytics enablement.

Hours

• Monday - Friday, 8:00AM - 4:30PM (Hybrid)

Locations

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Dr. Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602
• 9999 Willow Creek Road San Diego, CA 92131
• 4 Concourse Parkway Suite #100 Sandy Springs, GA 30328
• 295 Bendix Rd Suite 250 Virginia Beach, VA 23452
• 11270 St Johns Industrial Parkway South Jacksonville, FL 32246
• 3300 Olympus Blvd. Ste 550 Coppell, TX 75019

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013 . This team cannot provide any information on job postings or application status.

Disclaimers

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.