Senior Systems Engineer

Hidden Board; Seattle (WA); On-site; USD 94,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

401k with match

Paid time off

Ticket stipend

Job summary

Climate Pledge Arena seeks a Sr. Systems Engineer to own the design, reliability, security, and documentation of networks and core systems, while supporting IT and events. You will drive projects, translate requirements, and mentor staff to ensure scalable technology solutions.

You’ll collaborate across leadership and vendors, support live events, and help maintain high performance and reliability for all arena operations.

Qualifications

• 6+ years of experience in technology administration roles deploying and maintaining systems.
• Cisco networks certification or equivalent experience; capable of managing complex hyper-converged environments.
• Experience with Microsoft 365, Azure, Intune and back-office tech including CRM/HCM/Finance/Security.
• Strong verbal and written communication with ability to document issues clearly.
• Highly organized, detail oriented, and able to manage multiple projects under pressure.
• Demonstrates integrity and cross-organizational collaboration.
• Available to support live events, including evenings, weekends, or holidays when needed.

Responsibilities

• Own design, reliability, security, and documentation of networks and core systems.
• Support IT efforts and events for Climate Pledge Arena and staff.
• Collaborate with leadership to scope, implement, and lead IT projects and equipment strategies.
• Translate client and team requirements into reliable, scalable technology solutions.
• Provide help desk support and training, and mentor staff on technical topics.
• Update team procedures and documentation to improve performance.
• Assist deployment and integration of arena and third-party tenant systems.
• Build relationships with vendors and internal groups to choose suitable technologies.

Skills

Technology administration

Cisco networks

Microsoft 365 & Azure

Strong communication

Project coordination

Education

Bachelor's degree in IT

Tools

Intune

Azure AD

CRM / HCM software

Job description

Climate Pledge Arena
Seattle, WA 98109, USA

Description

About Us:

We are building a championship organization that serves our fans, community, and business partners through world-class sports and entertainment. We believe that Winning Matters, our Fans Come First, with Risk Comes Reward, Great Teams Can Achieve Unimaginable Results, Honoring the Pacific Northwest is Our Duty, and Driving the Business is Our Responsibility.

Climate Pledge Arena, located at Seattle Center, is the complete redevelopment of an historic landmark, originally built for the 1962 Seattle World's Fair. The arena is owned by One Roof Sports & Entertainment and operated by Oak View Group. It is home to the NHL’s Seattle Kraken, WNBA's Seattle Storm, PWHL’s Seattle Torrent and the world's biggest performers of live music and events.

Climate Pledge Arena has one of the most progressive sustainability programs of any building its size, including being the world’s first Zero Carbon Certified arena. Named after a cause, not a corporation, The Climate Pledge is an initiative founded by Amazon and Global Optimism asking global corporations to become net zero carbon by 2040. Climate Pledge Arena opened October 19, 2021.

Position Summary:

The Sr. Systems Engineer will be responsible for owning and advancing the design, reliability, security, and documentation of networks and core systems, while actively supporting general IT efforts and events of Climate Pledge Arena and its staff.

• Support the IT team and its business partners in effective execution of approximately 1.5 million visitors and over 190 public events each year.
• Provide support for pre/during/post events, ensuring exceptional customer service to event clients, guests, and
• Work directly with the Sr. Director of Technology scoping, implementing, and leading various IT projects, software, and equipment strategies, aligning business and operational needs from design through implementation and support.
• Gather and translate requirements from clients, leadership, and teams to design, integrate and support reliable, secure, and scalable technology solutions,
• Provide support with help desk and event staff, serving as escalation point for complex and critical issues, and assisting in training and development, providing technical guidance, coaching, and knowledge sharing, to team members and
• Continuously collaborate in updating team procedures, practices, and clear documentation, looking for improvements or efficiencies to improve performance and reliability.
• Assist in deployment, integration and support of all Climate Pledge Arena or 3rd party tenant systems, including those for arena operations and maintenance, guest experience, food and beverage, retail, and more.
• Build and maintain strong relationships with vendors and business groups at all levels across the enterprise to facilitate a deep understanding of business challenges and opportunities, assisting in selecting and integrating the most appropriate technologies to support the
• CollaborateandassistOne Roof Sports & Entertainmentand/orOakViewGroupventuresontechnology

Required Experience & Qualifications:

• 6+ years’ experience in technology administration roles, deploying, upgrading, and maintaining various systems, including POS, virtual environments, monitoring, backups, network/system security, Windows and Apple OS, mobile devices, and many more.
• Cisco networks certification or equivalent combination of education and experience. Proven ability to comprehend, deploy and manage complex, hyper converged architecture.
  • VRF, QoS, PTP, Multicast, Catalyst Center, NAC, etc.
• Management of Microsoft 365 & Azure, Intune, and other back office related technology (CRM, HCM, Finance, Security, ) including user governance and policy management.
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts, describe and document issues as well as their solutions.
• Extremely organized and detail oriented; a resourceful, quick learner and able to handle multiple projects simultaneously, being adaptable while work under pressure to meet deadlines.
• A high degree of personal integrity, consistently putting interests of the company
• Must be a fierce communicator and cross-organizational
• Must be available to support live events, including evenings, weekends, and holidays on occasion. This also includes off-hours maintenance windows as needed.

Preferred Experience & Qualifications:

• Experience with large scale events in an arena or venue of similar size is desirable.
• Bachelor’s degree, or equivalent combination of education and experience in an IT

Working Conditions:

• Minimal Travel (<5% travel): May be required to Trips may require air travel and/or overnight stay away from home for one or more nights.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays
• Frequent bending, lifting 20-60 pounds, sitting, crawling, exposure to multiple external elements, and extensive walking through the building including inclines and

Compensation:

• In accordance with the Washington State Equal Pay and Opportunity Act, the expected base pay range for this position is $93,500.00 - $110,000.00. Actual base pay will depend on employee’s experience and other job-related factors permitted by law.
• This role is classified as full-time, exempt.
• Company-paid medical, dental, and vision insurance, including premiums for eligible dependents enrolled in the plans
• Company-paid life insurance and short- & long-term disability insurance
• 401k (pre-tax and Roth) with Company match up to 4%
• Kraken ticket stipend and employee only pre-sale opportunities to non-Kraken events
• 15 vacation days, 10 personal holidays, and accrued sick time
• Minimum 10 paid holidays per year
• Paid parental leave
• Monthly Cell Phone Stipend
• Company-paid Orca, local transit card
• Corporate office located at Climate Pledge Arena; complimentary Arena garage parking offered
• Company-paid employee assistance program and Headspace subscription
• Company-wide recognition platform
• Flexible spending accounts and voluntary accident, critical illness, and hospital indemnity insurance available
• Discounts at the Kraken Team Stores, Kraken Community Iceplex, 32 Bar & Grill, and other partners

Our Commitment to Diversity, Equity, and Inclusion in Hiring:

Climate Pledge Arena aspires to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don’t meet every job requirement listed—or if you haven’t worked in the industry or are still learning about the industry,we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is ‘Make Us Better’ and we recognize diversity, equity and inclusion as a critical business strategy. If you’d like to request an accommodation in the application or interview process, please let us know by emailing: [e-mail] .

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace.

We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status,

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.