Senior Systems Engineer

GEM Technologies; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Remote work

Professional Development stipend

Health Insurance

Dental/Vision Plan

Job summary

GEM Technologies, a NYC-area managed services provider, seeks a Senior Systems Engineer to maintain and secure IT infrastructure, cloud platforms, and Windows-based systems across client environments.

You will design, implement and optimize server and cloud solutions, deliver expert client support, document configurations, and stay current with emerging technologies. This is a hybrid role based in the NYC area with occasional on-site visits to client locations.

Qualifications

• Bachelor’s degree in CS/IT or equivalent work experience.
• At least five years as a Senior Systems Engineer delivering complex IT projects.
• Strong communication, teamwork and problem-solving skills.
• Hybrid remote work with on-site client engagements in NYC metro area.

Responsibilities

• Design, implement and maintain server and cloud-based computing solutions.
• Provide expert technical support to clients, resolving system issues.
• Analyze and optimize system performance, identifying improvements.
• Create and maintain documentation of configurations, procedures and troubleshooting guides.
• Stay up-to-date with emerging technologies and trends in systems engineering.
• Experience with cybersecurity, including firewalls and best practices for securing systems.
• Experience with disaster recovery and regaining access to IT infrastructure.
• Some on-site work at client locations throughout the NYC metro area.

Skills

Systems administration

Network protocols

Hardware configuration

Software deployment

Scripting languages

Security knowledge

Cloud-based computing

Education

Bachelor’s degree in Computer Science / Information Technology or related field

Tools

Amazon Web Services

Microsoft Azure

Google Cloud Platform

Cloud Software

Google Workspace

PowerShell

DNS infrastructure

VDI Administration

MFA Administration

MDM Solutions

NOC software & PSAs

Router/switch implementation

VoIP systems

Disaster recovery

Cloud servers

RMM

Job description

The Company:

GEM Technologies is a Managed Services Provider that delivers personalized solutions to help local businesses make the most of their technology. At GEM Technologies, we are the New York City area’s leading experts in emerging technology implementation. We deliver comprehensive and scalable solutions that keep businesses competitive, secure, and thriving. With the threat of cyber-attacks, and consumer and business digital adoption moving forward at such a rapid pace, it has never been more critical to partner with a professional service provider who can keep up with emerging technology development. We are always interested in meeting highly qualified engineers for future opportunities as our business grows.

The Role:

The Senior Systems Engineer is responsible for the maintenance, configuration, and reliable operation of IT infrastructure, cloud platforms and computer systems. You will participate in research and development to continuously improve and keep up with IT business needs of the organization. You will also actively identify and resolve problems within the IT infrastructure that can lead to work disruptions within the company. You will also have the opportunity to work with multiple clients, providing them with expert technical support and ensuring their systems are secure and functioning at peak performance. As a Senior Systems Engineer, you will be responsible for designing, implementing, and maintaining our Windows-based systems and infrastructure. You will work closely with our IT team to ensure the stability, security, and performance of our systems.

Responsibilities:

• Design, implement and maintain server and cloud-based computing solutions
• Provide expert technical support to clients, resolving any issues related to their systems
• Analyze and optimize system performance, identifying areas for improvement
• Create and maintain documentation of system configurations, procedures and troubleshooting guides
• Stay up-to‑date with emerging technologies and trends in the field of systems engineering
• Experience with cybersecurity, including knowledge of firewalls and best practices for securing systems
• Experience with disaster recovery and regaining access and functionality to IT infrastructure
• While this is a remote position, some of your work will be performed onsite at client locations throughout the NYC metro area.

Requirements:

• Ability to communicate effectively with organizational personnel and clients.
• Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.).
• Adapt easily to rapid changes in requests, processes, and procedures.
• Ability to set goals and prioritize tasks.
• Uses an objective, logical, rigorous, and detail-oriented approach to work.
• Resolves problems promptly, accurately and in such a way as to prevent future occurrence.
• Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines.
• Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters.
• Strong attitude and desire to learn new technologies.
• Maintain current skills and strive to acquire new technical knowledge based on current industry trends.
• Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision.
• Must work well in a team environment and participate in working meetings
• Hybrid position – Based in NYC area, occasional client visits are an integral part of this role
• Must maintain a clean and presentable work environment for video calls when working from home as well as in the office

Core Technical Knowledge:

• On-Prem Exchange
• M365
• Cybersecurity Applications

• Amazon Web Services
• Microsoft Azure
• Google Cloud Platform
• Cloud Software
• Google Workspace
• PowerShell
• Manage and maintain DNS infrastructure
• VDI Administration
• MFA Administration
• MDM Solutions
• Experience with NOC software and PSAs
• Experience with router/switch implementation
• VoIP systems
• Knowledge of disaster recovery
• Scripting or programming experience
• Experience with cloud servers
• RMM Experience

Education and Experience:

• Abachelor’s degreein Computer Science, Information Technology, or a related field (or equivalent work experience).
• At least five years of proven experienceas a Senior Systems Engineer, with a track record of successfully delivering complex IT projects.

Technical Skills:

• Systems administration: Proficiency in managing and maintaining computer systems.
• Network protocols: Understanding of network communication protocols.
• Hardware configuration: Knowledge of configuring hardware components.
• Software deployment: Ability to deploy and manage software solutions.
• Scripting languages: Excellent scripting skills using languages.
• Security knowledge: Familiarity with system security practices.
• Cloud-based computing: Experience with cloud platforms.

• Remote work
• Professional Development stipend
• Health Insurance
• Dental/Vision Plan

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $90,000 to $110,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.