Senior Systems Analyst, Enterprise Imaging

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Job summary

St. Luke's University Health Network seeks an Imaging IT Specialist to support desktop hardware, imaging software and integration systems. You will monitor modality and information systems, manage users, and coordinate hardware upgrades while maintaining strong vendor relationships.

The role requires a Bachelor’s degree in a related field and a minimum of 3 years’ Imaging IT experience. Excellent problem-solving and patient-focused service are essential.

Qualifications

• 3+ years of experience in Imaging IT.
• Strong knowledge of PACS, RIS, VNA and related imaging IT applications.
• Fluent with hardware, software and database administration in clinical systems.

Responsibilities

• Provide desktop and hardware support for imaging IT systems.
• Monitor and troubleshoot imaging IT and modality systems; coordinate with vendors for downtime solutions.
• Manage user accounts, permissions and training for imaging IT tools.
• Plan and coordinate workstation hardware and software upgrades; install imaging connections.
• Offer client-facing support via phone, email or in-person and manage vendor relationships.

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

JOB DUTIES AND RESPONSIBILITIES

• Hardware and software support: The role involves desktop and hardware support, VNA and enterprise imaging integrations, DICOM router, voice dictation systems, and other Imaging IT applications
• System monitoring and problem solving: The role requires daily monitoring of information systems and modality systems, notifying and working with vendors to solve problems, and providing downtime solutions
• User management and training: The role involves adding, changing, and deleting users, granting appropriate permissions and profiles, correcting studies and patient information, and developing and providing user training
• System configuration and upgrades: The role entails installing and setting up workstation hardware, planning and coordinating with vendors to add modality connections and software upgrades, and installing and maintaining other applications
• Customer service and communication: The role requires dealing with clients by phone, email, or face to face, responding to inquiries and complaints, establishing, and owning vendor relationships, and working and running small project

PHYSICAL AND SENSORY REQUIREMENTS

• Sitting for up to 7 hours per day, 4 hours at a time;
• standing for up to 7 hours per day, 4 hours at a time;
• walking for up to 2 hours a day, 1 hour at a time;
• Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds.
• Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment.
• Seeing as it relates to general, near, color, and peripheral vision.
• Hearing as it relates to normal and telephone conversations.

EDUCATION

Bachelor’s degree in a related area and/or equivalent experience/training/certification (such as CIIP).

TRAINING AND EXPERIENCE

• Minimum of 3 years of experience in Imaging IT.
• Through knowledge of operations of and related Imaging IT applications (PACS, RIS, VNA, post-processing applications, hardware, etc).
• Proven fluency and skills in relevant hardware, software, and/or database administration, including development, implementation, maintenance, user support, and system testing and evaluation.
• Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Thank you for your interest in St. Luke's!!