Senior Systems Analyst, CRK

TIAA; Town of Charlotte (NY); On-site; USD 136,000 - 180,000; Full time

Job summary

TIAA is seeking a Systems Analysis professional to design and analyze information systems aligned with the organization’s architecture. You will work with cross‑functional teams to define scope, create models, and document solutions that enable retirement-focused financial services, with emphasis on API governance, cloud platforms, and scalable architectures.

Requirements include 5+ years in financial systems, Java/J2EE, REST/SOAP, BPMN workflows, and experience across Windows and Linux

Qualifications

• Financial domain experience with retirement products, annuities, rollovers, brokerage.
• Experience in Application Architecture, SOA, microservices and API governance.
• Hands-on with REST and SOAP, JSON, XML, WSDL, and API gateways for enterprise integrations.
• Experience with AWS services and container orchestration on OpenShift in multi-environment deployments.
• BPMN-driven workflow design and BPM platforms.
• Familiarity with Agile/Scrum, SDLC, backlog management in Azure DevOps/JIRA.

Responsibilities

• Defines system scope through research to develop or modify moderately complex information systems.
• Prepares flowcharts, models, and procedures and conducts feasibility studies to design system solutions.
• Prepares technical documentation to guide users and to support ongoing operations.
• Collaborates with analysts, engineers, and programmers to design systems and assess project constraints.
• Analyzes and revises existing system logic and documentation as needed.
• Assists in developing end-user training and demos.
• Monitors application operations and troubleshoots issues as required.

Skills

Financial domain experience

AA/SOA architecture

REST & SOAP

Cloud & OpenShift

BPMN workflow design

Agile & SDLC

Java/J2EE development

DevOps & CI/CD

Security & Identity management

Monitoring & observability

Windows & Linux

Education

University degree preferred

Tools

MuleSoft ESB

Kong API Gateway

AWS (RDS/OpenSearch)

OpenShift

SQL/Oracle/PostgreSQL

Job description

Sep 22, 2026

$136,000 - $180,000/year

The Systems Analysis job participates in the designing of information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Working under general supervision, this job is responsible for analyzing information from system users to formulate the scope and objectives of the system and preparing the design of possible systems solutions.

Key Responsibilities and Duties

• Defines system scope through research and fact-finding to develop or modify moderately complex information systems.
• Prepares flow charts, models, and procedures and conducts feasibility studies to design possible system solutions.
• Prepares technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
• Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.
• Analyzes and proposes revisions to existing system logic difficulties and documentation as necessary.
• Assists in the development of training sessions and demos for end users.
• Monitors the efficiency and effectiveness of application operations and troubleshooting problems, as necessary.Educational Requirements
• University (Degree) PreferredWork Experience
• 5+ Years Required; 7+ Years Preferred

Required Skills

Financial Domain experience of 5+ years including knowledge of retirement products, annuities, rollovers and brokerage products.

Application Architecture & SOA Proven experience as a Portfolio Architect with strong understanding of Service Oriented Architecture, microservices design, and API governance across large-scale financial ecosystems.

API & Integration Technologies Hands‑on experience with REST and SOAP web services, JSON, XML, WSDL, MuleSoft ESB, and Kong API Gateway for building and managing enterprise integrations.

Cloud & Container Platforms Experience with AWS services including RDS and OpenSearch, and container orchestration using Red Hat OpenShift across multi‑environment deployments including disaster recovery environments.

BPMN & Business Process Management Hands‑on experience designing, developing, and managing BPMN‑driven workflow applications and BPM platforms.

Preferred Skills

Messaging & Event Streaming Working experience with IBM MQ and Apache Kafka for message-driven and event-driven architecture patterns.

Agile & Project Management Experience with Agile/Scrum methodologies, SDLC practices, and project management including backlog management using Azure DevOps and JIRA.

Optional Database & Data Management Proficiency in SQL, PostgreSQL, and Oracle databases including data modeling and query optimization.

Optional Security & Identity Management Experience with PingFederate OAuth2 for token‑based authentication and CyberArk Conjur DAP for enterprise secrets management.

Optional Monitoring & Observability Experience with Splunk for application monitoring, log analysis, and production observability.

Java/J2EE Development 5 or more years of Java and J2EE application design and development experience.

Optional DevOps & Release Management Experience with GitLab or similar source control tools, CI/CD pipelines, and end‑to‑end release planning and orchestration across multiple environments.

Operating Systems Working knowledge of both Windows and Linux operating systems.

Related Skills

Acceptance Testing, Business Analysis, Business Process Improvement, Business Process Mapping, Business Process Understanding, Business Requirements, Collaboration, Data Analysis, IT Business Analysis, Systems Design/Analysis, Systems Development Life Cycle, Technical Documentation, Test Planning

Anticipated Posting End Date:

2026-09-25

Base Pay Range: $136,000/yr - $180,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non‑annual sales incentive plans, or other non‑annual incentive plans).

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market‑leading retirement company fueled by world‑class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in‑office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well‑being possible for its clients, and is equally committed to the well‑being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well‑being. To learn more about your benefits, please review our Benefits Summary.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non‑Discrimination statement is on our careers home page , and you can read more about your rights and view government notices here .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

TIAA maintains a drug‑free and smoke/free workplace.

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here .

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here .

ForApplicants of TIAA Global Capabilities, click here .

For Applicants of Nuveen residing in Europe and APAC, please click here .

TIAA is dedicated to helping individuals in education, healthcare, and nonprofit sectors achieve financial security and dignity in retirement through comprehensive pensions and investment services.

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