Senior Systems Analyst

MillerKnoll; Michigan; On-site; USD 75,000 - 100,000; Full time

Job summary

MillerKnoll is looking for a skilled IT professional based in Michigan to design and implement ERP and IT solutions that enhance operational efficiency. The successful candidate will provide advanced technical support, conduct system analyses, and lead the development of application enhancements.

To excel in this role, candidates should have over 6 years of experience in IT, a Bachelor’s degree in Computer Science, and a strong understanding of ERP systems, particularly in manufacturing environments. MillerKnoll promotes a diverse workplace and is committed to equal opportunity employment.

Qualifications

• 6+ years of IT and Information Systems experience.
• Experience supporting and enhancing ERP systems, preferably with 2020 Insight.
• Experience in a manufacturing environment preferred.

Responsibilities

• Provide Tier 2 and Tier 3 support for ERP applications.
• Design and develop application enhancements and custom tools.
• Lead resolution of complex ERP issues and implement solutions.
• Collaborate with stakeholders to gather requirements.

Skills

ERP architecture

SQL

PL/SQL or T-SQL

Data integration

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s Degree in Computer Science or related discipline

Tools

SQL Server

Windows Server

Job description

General Purpose

Responsible for the design, development, and implementation of IT and ERP solutions that enable efficient business operations. Provides advanced technical support to functional areas by analyzing complex problems, designing applications and integrations, and delivering scalable ERP and enterprise system solutions.

Essential Functions

• Provides Tier 2 and Tier 3 support for ERP and enterprise applications, ensuring system stability, performance, and user satisfaction.
• Designs, develops, tests, and deploys application enhancements, integrations, and custom tools to extend ERP and business system functionality.
• Leads the analysis and resolution of complex ERP and application issues, identifying root causes and implementing long‑term solutions.
• Develops, implements, and continuously improves IT and ERP processes to align with business objectives.
• Collaborates with business stakeholders to gather requirements, design technical solutions, and document system configurations and workflows.
• Installs, upgrades, and patches ERP and enterprise-level software in compliance with SOX and IT governance standards.
• Designs and maintains production, development, testing, and training environments; controls access per security and compliance policies.
• Develops and maintains interfaces with other enterprise systems, using tools such as SSIS, FTP, PowerShell, and SQL Server Agent.
• Participates in 24/7 on‑call support and disaster recovery processes.
• Coaches and mentors peers in ERP support techniques, T‑SQL coding, and application development best practices.
• Leads small to medium IT and ERP‑related projects and manages deliverables to completion.
• Identifies and drives opportunities to improve system performance, usability, and integration across platforms.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

• Bachelor’s Degree in Computer Science, Information Systems, or related discipline preferred.
• 6+ years of professional IT and Information Systems experience.
• Experience supporting and enhancing ERP systems (experience with 2020 Insight strongly preferred).
• Experience in a manufacturing environment preferred.

Skills and Abilities

• Strong understanding of ERP architecture, business process mapping, and data integrations between ERP and other enterprise systems.
• Proficient in SQL, PL/SQL, or T‑SQL development, including performance tuning and complex query design.
• Experience with relational database systems such as Oracle, SQL Server, or DB2.
• Experience in extending ERP functionality by developing custom applications, user interfaces, system interfaces, or automation scripts.
• Working knowledge of Windows Server environments.
• Excellent analytical and problem‑solving skills; capable of independently resolving complex issues.
• Strong communication and collaboration skills; able to work effectively in cross‑functional teams.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail]. This organization participates in E‑Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.