Senior Systems Analyst

VyStar Credit Union; Jacksonville (FL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) Plan

Extensive paid training

Tuition reimbursement

Job summary

VyStar Credit Union is hiring a Senior Systems Analyst in Jacksonville, Florida. This role involves providing technical leadership, analyzing business processes, and configuring application systems across the organization.

The ideal candidate will have over 5 years of experience in application development and a Bachelor's in Computer Science or related field. The position offers competitive pay and benefits, including a 401(k) plan and tuition reimbursement.

Qualifications

• 5+ years’ experience in application development or system configuration.
• Experience in process/application design and software development.
• Strong understanding of relational databases and SQL.

Responsibilities

• Analyze business requirements and create functional specifications.
• Perform system configuration supporting enterprise-wide processes.
• Provide 3rd tier problem resolution for system deficiencies.

Skills

Interpersonal skills

Problem solving

Conflict resolution

Negotiation skills

SQL knowledge

Understanding of software design

Education

Bachelor’s Degree in Computer Science or related field

6+ years of relevant experience (if no degree)

Tools

Microsoft SQL Server

JavaScript

ASP

.Net technologies

Job description

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement that is available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees.

Senior Systems Analyst

ACCOUNTABILITY STATEMENT: Senior Systems Analyst will provide technical and project leadership in the support of a suite of application systems for key business areas through an understanding of system application knowledge and departmental business workflow. The candidate analyzes, designs, supports, and documents systems applications, serves as a technical subject matter expert by actively participating in the development of systems, configuration consultation, vendor evaluation, and problem resolution of multiple systems. The Senior Systems Analyst will provide project support through the design phase of systems development lifecycle, execute application configuration, and change control management for all supported applications. Under limited supervision, the candidate will design complex multi-system capabilities to meet the needs of the business and make recommendations in areas that require a high level of technical competency. The candidate must possess excellent diplomacy and communication skills as well as a strong desire to provide excellent customer service.

Essential Job Functions

• Analyzes business requirements, and updates and/or creates functional specifications for existing and new application systems to support and optimize Credit Union business processes.
• Performs system configuration for existing and new application systems supporting Credit Union business processes which are enterprise-wide in scope and large in complexity.
• Performs as a subject matter expert for at least two major Credit Union system (examples include but are not limited to the core financial systems, Internet Mobile Banking, lending applications, mortgage origination system, front-end applications, Enterprise Content Management, and Customer Relationship Management (CRM) system).
• Performs as a subject matter expert and assists in the cross‑training of application and interfaces with department peers.
• Develops an understanding of internal and/or external customer business requirements.
• Assists in the research and design of tactical and strategic system solutions for business process and/or efficiency opportunities.
• Provides 3rd tier problem resolution assistance for system deficiencies or errors and coordinates the prompt diagnosis and resolution of application system issues that have an impact on the production environment and document management of the Credit Union business departments. Coordinates with the application vendor/development team to resolve problems and trouble tickets. Maintains application performance and integrity during ongoing development, modification and support processes. Works directly with the vendor to obtain package application support.
• Works with business operations analysts and the Quality Assurance team to assist in the development of departmental testing requirements for applications programs and coordinates completion of change management control processes related to the production and test environment. Investigates, implements, and maintains correction and lead recovery processes and activities for the application or data.
• Collaborates with the business operations analysts and technology teams in the development, testing and implementation of new applications, existing application upgrades and new application releases and participates in large group projects under the direction of an assigned Project Manager as appropriate. Works with analysts in supporting end‑user requests, assists in change management controls of the production environment. Closely works with the Database Administrator building SQL scripts, maintaining application databases and recovery processes and activities for the application of data.
• There are periods when extended hours are required to meet deadlines, and when incumbent will be “on call” for system problems encountered at any time; 24 hour per day, 7 day per week.
• Remains competent and current through self‑directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Information Technology team.
• Performs other duties as assigned.
• All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

VyStar Excellence Behaviors

• Focus – Focus your full attention by carefully listening to and observing client or member.
• Connect – Consistently be friendly and approachable. Demonstrate your care.
• Understand – Listen empathetically and ask questions (70%/30% rule).
• Counsel – Recommend solutions based on your member’s needs and objectives.
• Advance – Ensure that member’s expectations were exceeded.
• Verify necessary follow‑up actions.

Education

• Position requires a Bachelor’s Degree in Computer Science, Management Information Systems (MIS) or other Information Systems related technical field, non‑degree holders must possess a minimum of 6+ years of relevant experience.
• Five 5+ years of experience in process/application design, or providing support on software development teams.

Experience

• 5 + years’ experience in application development and/or system configuration support.
• Candidates must have experience designing and analyzing business processes, and creating flow models and diagrams in support of requirements and software development.
• Contributor to project implementations that utilized a formal project management methodology, quality assurance program, and SDLC, or applicable Agile methodology.
• Proficient knowledge of various applications, business operations and regulatory requirements.
• Strong understanding of software design, relational databases, knowledge of SQL and Stored Procedures. Microsoft SQL Server preferred.
• General knowledge of XML, Web Services, JavaScript, ASP and .Net technologies.

Knowledge, Skills & Abilities

• The candidate should possess strong interpersonal, organization, problem solving, conflict resolution, and negotiation skills.
• Ability to quickly grasp concepts, analyze data, and provide feedback to project teams.
• Ability to read, analyze, interpret, and apply common systems development requirements and design criteria.
• Structured Quality Assurance testing program development and ongoing process support in a systems environment.
• Experience with establishing technology guidelines based on best practices in enterprise application architecture and software development.
• Ability to lead technical and procedural standards (SDLC) for systems design, development, verification, and implementation.
• Multi‑task and manage unstructured tasks within specific guidelines and time constraints.
• Must be highly motivated and organized.
• Familiarity with writing basic SQL scripts.
• Capable of performing application administration of system files, parameter settings, software configuration tables, and database edits.