Senior Systems Analyst

MANTECH; Chantilly (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

MANTECH seeks a Senior Systems Analyst to join our team. This is a full-time, onsite role in Chantilly, VA, with relocation to Arlington, VA over time. This second-shift position runs 10am-6pm EST, Monday through Friday.

The role delivers Tier II IT systems support across VMware, Horizon View, Site Recovery Manager, and related technologies. You will write SOPs, participate in ITIL processes, guide junior engineers, and help deploy releases within the customer environment.

Qualifications

• Bachelor's degree with 5+ years of systems support/administration.
• DoD 8570 IAT Level II/8140 certification required (e.g., Security+).
• DoD 8570 computing environment cert within 6 months (e.g., MCSA, VCP).
• Experience with Windows Server 2008-2022 and Windows 10/11.
• Experience with DNS, DHCP, AD, Group Policy, PKI, and backups.
• Experience with VMware and Cisco systems.

Responsibilities

• Provide Tier II IT systems support across multiple technologies.
• Diagnose and resolve performance, security, and technical challenges.
• Write SOPs for recurring tasks and processes.
• Participate in ITIL lifecycle processes including Change Requests.
• Perform requirements analysis and integration for listed platforms.
• Mentor less-experienced Systems Engineers.
• Collaborate on releases and deployments to customer environments.

Skills

ITIL service management

Team leadership

Problem solving

Effective communication

Education

Bachelor's degree in IT/CS

Associate's degree with 7+ years experience

Tools

VMware vCenter

Horizon View

Site Recovery Manager

SolarWinds

DNAC

GEMOne

Windows Server

Active Directory

DNS/DHCP

vSphere

Office 365

ServiceNow/ Remedy

Job description

Position Overview

MANTECH seeks a motivated, career and customer-oriented Senior Systems Analyst to join our team. This is a full-time, onsite position. The work location will initially be in Chantilly, VA, before relocating to Arlington, VA.

This is a second shift position. Work hours are 10am-6pm EST, Monday through Friday.

Responsibilities

• Providing Tier II IT Systems support on a wide range of technologies, including VMware vCenter, Horizon View, Site Recovery Manager, SolarWinds, Cisco Catalyst Center (DNAC), GEMOne, HP SANs, Certificate Services, DHCP, DNS, Active Directory, Group Policies and Microsoft Windows Operating Systems


• Diagnosing and resolving the performance, security, and/or technical challenges related to the platforms listed above


• Writing Standard Operating Procedures (SOPs) to accomplish repetitive tasks


• Participating in processes throughout all phases of the ITIL Service Lifecycle, including submitting Change Requests


• Performing requirements analysis, requirements gathering, and integration for all platforms listed above


• Providing direction and guidance to less-experienced Systems Engineers


• Investigating and resolving operational problems in conjunction with other engineering and technical personnel


• Working on project teams responsible for engineering and packaging releases to integrate within the customer’s production IT environment

Minimum Qualifications

• Bachelor's degree and 5+years of Systems Support and/or Administration experience; an Associate's degree with 7+ years or a High School Diploma with 11+ years of Systems Support/Administration experience may be accepted in lieu of degree


• DoD 8570IAT Level II/8140 level intermediate Certification required, ex, Security+


• DoD 8570 computing environment certification required within 6 months of hire, ex., MCSA, VCP, or equivalent


• Experience with Microsoft Windows Systems, specifically: Microsoft Windows 2008/2012/2016/2019/2022 Servers; Microsoft Windows 10/11; administering Microsoft Exchange, Active Directory, and workstation and server hardware; administering Microsoft Office 2016; administering DNS, Group Policy, and PKI; administering vSphere or Horizon View, data backup, and antivirus software; basic networking including DHCP or TCPIP


• Experience with CISCO networking devices and TACLANE encryption devices


• Working knowledge of VMWare, and CISCO systems

Preferred Qualifications

• Experience applying security best practices from DISA and/or vendors


• Strong background with the Microsoft Office suite


• Basic networking expertise


• Experience using a Service Desk ticketing system, such as Remedy or ServiceNow


• ITIL Foundations certification


• Scripting experience or willingness to learn

Clearance Requirements

Must have a current and active TS/SCI clearance, and be willing and able to obtain a polygraph

Physical Requirements

The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.