Senior Systems Administrator (Production Services - Network Administrator)

Ross Stores; Dublin (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Ross Stores is seeking a skilled IT professional to manage Versa SSE solutions. The role involves ensuring service readiness, maintaining service management processes, and collaborating with diverse teams to enhance system performance.

Candidates should have 6-8 years of experience in IT, a Bachelor's Degree in Computer Science, and expertise in firewall technologies like Versa and Panorama. This position is primarily on-site in Dublin, California, and offers opportunities for remote work.

Qualifications

• 6-8 years of experience in the IT field.
• 5+ years delivering Versa and other firewall technologies in a large enterprise.
• Mid-level experience with firewall products, including Panorama.

Responsibilities

• Manage service readiness for new or enhanced services.
• Ensure new services meet readiness criteria for production deployment.
• Analyze performance and optimize monitoring for the Versa environment.

Skills

Versa SSE solutions

Engineering experience

Technical support

Project management

Collaboration

Education

Bachelor's Degree in Computer Science

Tools

Panorama

Job description

ESSENTIAL FUNCTIONS

Relationship Management

• Provide inputs to production SLAs for systems of low to moderate complexity and drive accountability for meeting SLAs.
• Review SLA compliance reports and define activity changes to adhere to SLAs in the future for low to moderately complex initiatives.
• Assist Architecture and Engineering with new Versa security related solutions, ensuring they are compatible with the company's business needs and strategic objectives.
• Work with vendors, service providers and other infrastructure teams.

Service Transition

• Plan and manage service readiness for new or enhanced services of low to moderately complex scope.
• Ensure that new or changed services satisfy all readiness criteria and are ready for production deployment for low to moderately complex projects.

Service Management

• Plan and recommend procedures for service request management.
• Maintain incident management processes and procedures and resolve complex incidents.
• Design, deploy and manage Versa SSE solutions in conjunction with Engineering and Level 2 teams.
• Review and analyze new requests, work with IT partners, project teams, vendors, and leadership to understand requirements; recommend solutions that integrate with the Versa network environment using standard methods and practices.

Service Integration

• Review SLA reports and recommend service improvement opportunities.
• Make recommendations for updates to the service catalogue on IT services delivered to customers.
• Research, evaluate, develop, design and implement Versa standards following industry best practices.
• Develop and implement policies and procedures relative to Versa and dependent technologies.

Technical Operations

• Determine remediating actions for simple to moderately complex new events.
• Manage system health, maintenance, recovery and basic application technical tuning for established initiatives.
• Analyze performance of the Versa environment, reacting to sub‑optimal operational performance and business‑wide issues; participate with the L2/L3 production support team to identify and develop efficiency opportunities.
• Maintain Versa infrastructure health monitoring, reporting and notification tools and contribute to the optimization of monitoring for the environment.
• Maintain Versa infrastructure hardware, including ongoing software/firmware patches or upgrades, evaluating and testing patches and new releases to ensure successful introduction to the Ross environment.
• Coordinate activities of Versa and other support teams, both internal and external, for project, maintenance, or outage activities.

COMPETENCIES

• People
  • Building Effective Teams (for managers of People and Projects)
  • Developing Talent (for managers of people only, N/A for this role/level)
  • Collaboration
• Self
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability and Execution
  • Manages Conflict
• Business
  • Business Acumen
  • Plans, Aligns and Prioritizes
  • Organizational Agility
  • Problem Solving
  • Dealing with Ambiguity
  • Customer Focus

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED

• 6-8 years of experience in the IT field or equivalent work experience.
• Bachelor's Degree concentration in computer science, or an equivalent diploma.
• 5+ years engineering, architecture, or operations experience delivering Versa and other firewall technologies (Panorama) solutions in a large enterprise.
• Experience providing technical support for L2/L3 and other operations teams; on‑call support as required for outages, emergencies and/or escalations.
• Provided successful onsite delivery of Versa solutions for a previous firm globally.
• Experience working with Versa SSE specifically; knowledge of other Versa technology offerings is helpful.
• Senior‑level experience with recent versions of Versa SSE.
• Mid‑level experience with another firewall product such as Panorama, including but not limited to proxy, DNS, IPS, etc.
• Must have hands‑on experience working with current versions of Versa SSE.
• Ability to create, maintain, and review Versa documentation specific for the Ross architecture and installation, as well as general network documentation such as topologies, network maps, configurations and processes.
• Basic knowledge of logging technology, such as Accenture MxDR.
• Basic knowledge of CMDB and how it is used in conjunction with network equipment.

PHYSICAL REQUIREMENTS / ADA

Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in‑person meetings, typing, and working with paper/files. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. Occasional requirements: Job occasionally requires bending, kneeling, reaching, and lifting up to 50 pounds. May also require occasional driving and/or traveling overnight for business functions or site visits. This role requires regular in‑office presence, including to engage in in‑person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in‑office and remote work.

SUPERVISORY RESPONSIBILITIES

N/A

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.