Senior Systems Administrator - Job ID 3115

iconectiv, LLC.; Bridgewater (MA); Hybrid; USD 105,000 - 151,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability insurance

401k with company match

Paid time off and holidays

Job summary

iconectiv is seeking a Senior System Administrator to provide maintenance and support for the enterprise environment, overseeing installation, configuration, maintenance, and troubleshooting of hardware, software, and network systems.

The role requires experience with VMware, Linux, Solaris, Windows, Oracle, and Dell/HP hardware; responsibilities include OS installs, backups, incident management, RCA, change management, and on-site/off-hours support, with US citizenship required.

Qualifications

• Bachelor’s degree in technology related field or equivalent experience.

Responsibilities

• Provide system administration maintenance and support for internal service platforms.
• Install, rack, stack, and cable equipment in data centers.
• Perform OS installations and configurations (VMware, Linux, Solaris, Windows).
• Perform backups for systems and applications.
• Analyze logs and trace data for issues across network/server devices.
• Lead incident management, triage, investigations and remediation of tickets.
• Create post-mortems and root cause analyses for outages.
• Develop and test MOPs for operations practices.
• Maintain technical documentation for the platform.
• Be available for off-hours maintenance and on-site data center support.
• US Citizenship required.

Skills

Active Directory integration

Shell scripting (Python)

Networking (TCP/IP, UDP, SNMP)

Incident management

Root cause analysis

Documentation & reporting

Communication & teamwork

O365 familiarity

Federated services / SSO

Customer support experience

Education

Bachelor’s degree in technology related field

Tools

VMware

Linux

Windows

Solaris

Oracle

Dell/HP hardware

Job description

#Location - Hybrid/Bridgewater, NJ

About iconectiv

At iconectiv, trust is more than a principle - it is the foundation of the nation’s communications ecosystem. Advancing and protecting that trust is our core mission. Behind every call, text and digital interaction is a highly complex infrastructure that must remain secure, trusted and universally accessible. What appears seamless to consumers and businesses relies on an intricate network of systems, authoritative data and key processes working flawlessly behind the scenes.

Our work delivers the reliability, choice and convenience that modern communications demand as the landscape continues to evolve. For more information, visit www.iconectiv.com and follow us onLinkedIn (https://www.linkedin.com/company/iconectiv) .

Responsibilities:

The Senior System Administrator role provides system administration maintenance and support for the iconectiv enterprise environment. The Senior System Administrator is a crucial member of our Operations team and is responsible for overseeing the installation, configuration, maintenance, and troubleshooting of hardware, software, and network systems.

Requirements:

This position has the following responsibilities:

• Provide overall system administration maintenance and support for various internal service platforms.

• Relevant Oracle, Dell and HP compute and storage hardware familiarity.

• Install – rack, stack, and cable new equipment hardware builds or equipment replacements in our data centers.

• Perform OS (VMware, Linux, Solaris, Windows) equipment installation and configurations for new builds and equipment replacements.

• Perform OS (VMware, Linux, Solaris, Windows) and application back-ups for systems.

• Resolution of platform system issues and alarms.

• Trace data collection, log file analysis for network/application/middleware devices; service/system trouble correlation and general problem troubleshooting.

• Incident Management - Perform troubleshooting triage with multiple teams, investigations and mitigation/remediations of trouble tickets.

• Perform post-mortem and root cause analysis for service impacting issues and generate Root Cause Analysis reports.

• Cron jobs and file system maintenance.

• Change Management - Write and test MOPs (Method of Procedures) for common and complex system administration and operations practices.

• Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.

• Develop and maintain technical documentation required to support the platform.

• Must be available to work off-hours maintenance activities, as needed and required.

• Must be willing to perform data center support activities on-site, both on and off hours, as needed and required.

• US Citizenship required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Bachelor’s degree in technology related field – MIS, Computer Science, Networking, EE, or ME or equivalent experience.

• Minimum of 10 years of relevant working experience.

• Demonstrated Solaris, VMware, Windows and Linux system administration expertise.

• Familiarity with federated services, single sign on solutions, and O365 hosted applications.

• Strong Active Directory experience required, particularly integrating with other identify providers (IAM, Okta, etc..)

• Programming: Proficiency with Linux/Unix Shell Scripting Programming (Python).

• Demonstrated experience with common server applications: VMWare, Oracle, Windows.

• Communication: TCP/IP, UDP, TCAP, SNMP, Networking is a plus.

• Previous operations center experience: technical troubleshooting, customer support, monitoring systems and ticket/incident management, resolution, and escalation processes.

• Knowledge of IT service operations and management. Experience in customer care and technical support in an IT environment.

• Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.

• Proficiency with Microsoft Office Applications Suite and SharePoint.

• Ability to communicate with all levels of management.

• Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.

At iconectiv, we expect to pay between $105k- $151kfor this role. This role is eligible for variable pay (bonus). The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, skills, abilities and geographic region.

Benefits: On the first of the month following date of hire, employees working more than 30 hours/week are eligible for medical, dental, vision, disability (short and long term) and basic and supplemental life insurances. Employees will be eligible to participate in our Company’s 401k plan and will be eligible for Company Matching and Automatic Contributions. Employees will also receive annual allotments of paid time off in the form of Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, as well as paid holidays and paid sick leave.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore, employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The Company’s status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing.