Account Management Associate - Job ID 3117

Iconectiv,-Llc.; Bridgewater Township (NJ); Hybrid; USD 56,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid time off & holidays

Job summary

iconectiv seeks an Account Management Associate in Bridgewater, NJ. You will review contracts and detailed application documents, validate data against requirements, and resolve issues with internal and external contacts by phone or email.

The role requires a 2+ year background, a bachelor’s degree or equivalent, and proficiency with Microsoft Office. This hybrid position offers a competitive salary and benefits.

Qualifications

• Bachelor’s degree or equivalent work experience (2+ years).
• Familiarity with Microsoft Office Suite, especially Excel, Word and PowerPoint.
• Ability to adapt to changing workflows and cross-organizational collaboration.

Responsibilities

• Review of contracts & detailed application documents.
• Validation of data against requirements.
• Resolve issues directly; escalate more complex issues to team leads.
• Interact with internal and external contacts via phone or email in a professional manner.
• Develop and implement detailed processes for new projects based on approved methods and procedures.
• Adjust procedures to meet specific needs while adhering to neutrality guidelines.
• Identify potential improvements in methods and procedures and propose changes to the team leader.
• Assist in managing annual qualification and renewal processes.
• Outreach to customers to foster relationships.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service experience

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Management Associate - Job ID 3117

Regular Full-Time Professional Bridgewater, NJ, US

Salary Range: $56,000.00 To $81,000.00 Annually

#Location - Hybrid to Bridgewater, NJ

About iconectiv

At iconectiv, trust is more than a principle - it is the foundation of the nation’s communications ecosystem. Advancing and protecting that trust is our core mission. Behind every call, text and digital interaction is a highly complex infrastructure that must remain secure, trusted and universally accessible. What appears seamless to consumers and businesses relies on an intricate network of systems, authoritative data and key processes working flawlessly behind the scenes.

Our work delivers the reliability, choice and convenience that modern communications demand as the landscape continues to evolve. For more information, visit www.iconectiv.com and follow us on LinkedIn .

Responsibilities:

• Review of contracts & detailed application documents
• Validation of data against requirements
• Resolve issues directly; elevate more complex customer issues to team leads
• Work to achieve individual productivity metrics, particularly during periods of high demand
• Interact with internal and external contacts via phone or email in a professional manner
• For new projects, develop and implement detailed processes based upon approved high level Methods and Procedures
• Adjust procedures to meet specific needs while adhering to neutrality guidelines
• Recognize potential improvements in Methods and Procedures and make suggestions to team leader
• Assist in managing annual qualification and renewal processes
• Outreach to customers to foster relationships

Requirements:

• Ability to adjust to workflow changes quickly
• Ability to work across organizations to implement processes and support customers
• Comfortable working both independently and in a group setting
• Familiarity and comfort with the Microsoft Office Suite, particularly Excel, Word, and PowerPoint
• Comfortable working in fast-paced environment
• Bachelor’s degree or equivalent work experience of 2+ years

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Excellent verbal and written communications skills.
• Strong interpersonal skills
• 2+ years business experience with desired emphasis on customer service

At iconectiv, we expect to pay between $56k- $81kfor this role. This role is eligible for variable pay (bonus). The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, skills, abilities and geographic region.

Benefits:

On the first of the month following date of hire, employees working more than 30 hours/week are eligible for medical, dental, vision, disability (short and long term) and basic and supplemental life insurances. Employees will be eligible to participate in our Company’s 401k plan and will be eligible for Company Matching and Automatic Contributions. Employees will also receive annual allotments of paid time off in the form of Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, as well as paid holidays and paid sick leave.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore, employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The Company’s status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing.