Senior System Specialist

WEX, Inc.; United States; On-site; USD 68,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Tuition reimbursement

Paid time off

Job summary

WEX, Inc. in the United States seeks a System Configuration Specialist to guide System Specialists and act as SME on pilot projects from the Product team.

You will analyze client requirements, configure benefit plans, and manage HRIS/payroll data mappings while collaborating with carriers and TPAs. Training and documenting client setups are key parts of the role.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or related field.
• 3–5 years in system configuration.
• Experience with AI tools such as Gemini or ChatGPT.
• Proficiency in MS Office, advanced Excel and SQL.
• Ability to analyze client requirements and map data exemplars.

Responsibilities

• Provide support and direction to System Specialists and lead training.
• Architect system solutions for complex client requirements.
• Debug complex system issues and perform root cause analysis.
• Coordinate with EDI team, carriers, TPAs, and HRIS/payroll systems.
• Analyze configuration for benefit plans, enrollment rules, and data mappings.
• Document client setups and transition new processes to clients.

Skills

Analytical thinking

Communication

Advanced Excel

SQL

AI tools (Gemini/ChatGPT)

Education

Bachelor's Degree in Computer Science or related field

Tools

MS Office Suite

Relational databases

Web technologies familiarity

Job description

About the Team/Role

• Provide support and direction to System Specialists, as needed
• Serve as Subject Matter Expert in special projects, such as piloting new tools, processes or development that is being developed by the Product team
• Champion industry best practices and counsel clients on leveraging them
• Lead training and technical development of other System Specialists
• Architect system solutions for complicated client requirements
• Debug complex system issues
• Provide analysis for configuration of client web sites, including benefit classes, plans, rates, and enrollment rules
• Provide analysis for configuration of Open Enrollment and Life Event benefit plan design changes according to client requirements, ensure overall system readiness for employee system enrollments
• Provide analysis for configuration inbound HRIS import data element mapping and rules
• Provide analysis for configuration outbound payroll file mapping and payroll schedules
• Coordinate with EDI team, insurance carriers, TPAs, and HRIS/payroll systems the integration and testing of data import / export updates (standard and proprietary)
• Debug system configuration issues including root cause analysis
• Perform data analysis and audits (often from various sources)
• Maintain documentation of client specific set-up and processes
• Train / transition new processes to client teams
• Communicate and interface with management and clients, professionally and accurately
• Integrate My Benefit Express and client systems, including data migration and assessing system compatibility
• Ability to constantly evolve current integration strategy to ensure efficiency
• Ability to successfully prioritize deliverables and meet deadlines
• Strong customer service orientation

KEY ACCOUNTABILITIES

Communication: Ability to analyze client requirements and documents as they relate to the position as well as the ability to speak / listen clearly and effectively to stakeholders at multiple levels both inside and outside of the company. Strong verbal and written communication skills including the ability to provide detailed internal and external communications to successfully document instructions and process.

Critical Thinking: Ability to understand cause and effect, solve practical problems, and develop and apply best practice methods and procedures. Must be capable of critical thinking, ability to think strategically before, during, and after a solution is deployed to production. Ability to translate broad goals into personal action plans and timelines. Application of creative problem solving skills should be utilized for all tasks.

Computer: Experience in MS Office Suite software, including advanced Excel skills especially in the use of formulas such as VLOOKUPs. Ability to gather and analyze complex data requirements and work with data in relational databases. Ability to read and write advanced SQL. Familiarity with key web technologies as used by Wex.

Experience you'll bring

• Education: Bachelor's Degree in Computer Science, Information Systems, or related field
• Experience: 3-5 years in system configuration
• AI -- Gemini, ChatGPT or similar

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $68,000.00 - $88,700.00