Senior System Engineer (Mail)

ServiceNow; San Diego (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Remote-friendly? (not specified)

Job summary

ServiceNow in San Diego, CA, is looking for a Senior Systems Engineer to join the Mail & Messaging team. You will build, operate, and improve the systems that support enterprise email technologies and messaging infrastructure.

The role emphasizes Python development, Linux-based production services, and collaboration with senior engineers to deliver reliable, scalable mail solutions and drive automation. This position offers opportunities to mentor others, participate in design reviews, and

Qualifications

• Experience administering Linux-based production systems.
• Proficiency in Python or another modern language for production services.
• Experience with internet email technologies (SMTP, mail routing, delivery).
• Strong networking fundamentals and distributed systems troubleshooting skills.
• Ability to deliver technical projects independently and communicate with stakeholders.

Responsibilities

• Design, develop, and maintain services and automation for enterprise mail infrastructure.
• Write production-quality code in Python or a comparable language.
• Troubleshoot complex issues involving email systems, backend services, networking, and Linux platforms.
• Implement and support service integrations and operational tooling used by the Mail & Messaging team.
• Drive small to medium projects, identifying opportunities to improve processes, automation, and service health.
• Participate in design reviews, code reviews, operational readiness activities, and mentoring of newer engineers.

Skills

Linux administration

Python development

Email technologies

Networking basics

Distributed systems

Cross-team collaboration

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

• Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

Overview:

We are seeking a Senior Systems Engineer to join the Mail & Messaging team within Systems Engineering. This role focuses on building, operating, and improving the systems that support internet email technologies and messaging infrastructure. The ideal candidate is a strong engineer with experience in Linux-based services, software development, and large-scale operational systems. You will work alongside senior engineers and architects to deliver reliable, scalable solutions while developing deeper expertise in mail technologies and distributed systems.

What you will do in this role:

• Design, develop, and maintain services and automation supporting enterprise mail and messaging infrastructure.
• Write and maintain production-quality code in Python or a comparable language to improve reliability, scalability, and operational efficiency.
• Troubleshoot and resolve complex issues involving email systems, backend services, networking, and Linux platforms.
• Implement and support service integrations, APIs, and operational tooling used by the Mail & Messaging team.
• Drive small to medium-sized projects within the team, identifying opportunities to improve processes, automation, and service health.
• Participate in design reviews, code reviews, operational readiness activities, and mentoring of newer engineers.

What you will need to be successful in this role:

• Strong experience administering and troubleshooting Linux-based systems in production environments.
• Proficiency in Python or another modern programming language, with experience building and maintaining production services.
• Experience supporting or developing internet email technologies such as SMTP, message routing, authentication, mail delivery, anti-spam controls, or related messaging platforms.
• Solid understanding of networking fundamentals, distributed systems concepts, and system performance troubleshooting.
• Demonstrated ability to independently deliver technical projects, collaborate across teams, and communicate effectively with both technical and non-technical stakeholders.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.