Senior System Engineer

SG2 Recruiting; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

A reputable recruiting firm is seeking a Senior System Engineer to support the USCENTCOM IT Services Program in Tampa. The role involves maintaining ServiceNow systems, developing workflows, and ensuring system stability, while requiring expertise in ServiceNow, Linux, and related technologies. Ideal candidates will have a Bachelor's degree, relevant certifications, and at least 5 years of experience.

Qualifications

• At least 5 years of experience or equivalent in relevant fields.
• 3-5 years' experience specifically as a ServiceNow Systems Engineer.
• U.S. Citizen with an Active Secret clearance.

Responsibilities

• Maintain ServiceNow system and conduct workflow development.
• Implement ServiceNow solutions; ensure system stability.
• Support and customize core applications for best practices.

Skills

ServiceNow system solutions

Linux environment

ServiceNow integrations

ITOM applications

Database support (MariaDB)

Agile Development

ITIL best practices

Customizing ServiceNow applications

Education

Bachelor’s Degree in computer science or related field

ServiceNow Certified System Administrator

ITIL v4 Foundation Certification

Tools

ServiceNow

HTML

CSS

AngularJS

RESTful API

Job description

Overview

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ServiceNow Systems Engineer position based in Tampa, FL supporting USCENTCOM IT Services (CITS) Program.

Responsibilities

• Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades, and assisting with the technical implementation of the tool.
• Experience implementing ServiceNow system solutions in a Linux environment.
• Proven ability and knowledge of ServiceNow integrations with other systems.
• Experience implementing and supporting ITOM and ITAM applications including discovery, asset management, service mapping patterns, and event management.
• Monitor system stability to prevent service degradation or interruption; conduct risk assessments to identify potential gaps.
• Knowledge and experience supporting relational databases such as MariaDB, including installation, optimization, indexing, and coding.
• Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development, along with Demand, Project, Portfolio, and Resource Management.
• Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
• Work with the CSI Lead to evaluate impacts of initiatives and drive delivery of advanced ITSM processes and tooling solutions that meet customer use cases.
• Assist in delivering best practices for the Enterprise including ITIL, Agile, and PMBOK frameworks for IT services.
• Maintain customer relationships in support of lifecycle replacement of IT hardware for the entire IT Enterprise.
• Work directly with end users to resolve support issues within ServiceNow; configure many application-related fields, forms, views, email notifications, acceptance roles, and access control.
• Modify and/or customize core applications such as Incident, Problem, Change, Requests, and Service Catalog while applying best practices.
• Provide support to end users and stakeholders on SPM functionalities and best practices.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Required experience, education, and certifications

• U.S. Citizen and an Active Secret clearance
• Bachelor’s Degree in computer science, information systems, or a related field, and at least 5 years of experience (or equivalent combination of education, certifications, training, or work experience).
• 3-5 years' experience as a ServiceNow Systems Engineer
• ServiceNow Certified System Administrator and/or ServiceNow Certified System Engineer
• ITIL v4 Foundation Certification
• Applicable DoD 8140 or DoD 8570 Certification

Bonus / Preferred qualifications

• ServiceNow ITSM Implementer certification
• Knowledge of incident, problem, change, knowledge, and request fulfillment management
• Hands-on experience with ServiceNow HTML, CSS, AngularJS, Jelly scripts, and RESTful API web services

Travel Requirements

• May travel up to 10% during the year to support USCENTCOM Exercises, including OCONUS locations

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Computer and Network Security

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