Senior System Configuration Engineer

Allied Solutions, LLC; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company 401k with match

Three weeks PTO

Job summary

Allied Solutions, LLC is seeking a Senior System Configuration Engineer to serve as the technical authority for configuration within the Service Delivery Organization. You will provide advanced configuration expertise, establish configuration standards, mentor Analysts, and ensure client implementations are scalable, supportable, and aligned with industry best practices.

Working closely with Client Data Integration, Service Delivery, Product Support, Engineering and Product Management, you will

Responsibilities

• Configuration Architecture & Solution Design - Lead for complex client configuration design and business rule implementation; ensure alignment with platform capabilities and industry best practices.
• Technical Leadership & Configuration Governance - Mentor Configuration Analysts; establish standards and governance; develop training materials and documentation.
• Configuration Quality & Continuous Improvement - Analyze production issues; reduce incidents; implement automated validation checks and quality controls.
• Cross-Functional Collaboration - Partner with Client Data Integration, Service Delivery Analysts, Engineering, Product Support and Product Management during client implementations.

Job description

The Senior System Configuration Engineer serves as the technical authority for system configuration within the Service Delivery Organization. This role provides advanced configuration expertise, establishes configuration standards, mentors Configuration Analysts, and ensures client implementations are designed using scalable, supportable, and industry best practices. Working closely with Client Data Integration, Service Delivery, Product Support, Engineering, and Product Management, the Senior System Configuration Engineer provides consultative guidance throughout the implementation lifecycle, identifying configuration risks early and recommending solutions that improve client outcomes while reducing operational support issues. This role focuses on configuration quality, technical leadership, governance, and continuous improvement to ensure system configurations align with business requirements and long-term operational success.

Job Duties and Responsibilities:

• Configuration Architecture & Solution Design - 35% Serve as the technical lead for complex client configuration design and business rule implementation. Review proposed system configurations to ensure they align with platform capabilities, business requirements, and industry best practices. Identify configuration risks, unintended downstream impacts, and operational considerations before implementation. Recommend alternative configuration approaches that improve scalability maintainability, and client outcomes. Partner with implementation teams to design solutions for complex business scenarios. Provide technical consultation throughout the implementation lifecycle.
• Technical Leadership & Configuration Governance - 35% Provide technical guidance and mentorship to Configuration Analysts, assisting with complex configuration scenarios and troubleshooting methodologies. Review complex configurations and provide recommendations prior to implementation. Establish and maintain configuration standards, best practices, and design principles. Develop governance processes that promote consistency and reduce implementation-related defects. Serve as the escalation point for advanced configuration questions. Develop and maintain training/reference materials and technical documentation, including configuration playbooks and implementation standards for Configuration Analysts. Lead knowledge-sharing sessions focused on platform capabilities, business rules, and configuration techniques. Support onboarding and development of new Configuration team members.
• Configuration Quality & Continuous Improvement - 20% Analyze production issues to identify trends related to configuration design. Conduct post-implementation reviews to identify opportunities for improving configuration practices. Partner with Product Support to reduce recurring configuration-related incidents. Develop recommendations to improve implementation quality and reduce technical debt. Support development of automated validation checks and configuration quality controls where possible. Track and report configuration quality metrics and implementation trends.
• Cross-Functional Collaboration - 10% Partner with Client Data Integration, Service Delivery Analysts, Engineering, Product Support and Product Management throughout client implementations. Participate in implementation planning sessions for complex clients. Assist Engineering by translating configuration challenges into enhancement opportunities. Provide technical consultation during client escalations involving complex configuration scenarios. Support root cause analysis efforts for configuration-related production issues.

Qualifications (Education, Experience, Certifications & KSA):

• Bachelor's degree or equivalent combination of education and experience.
• 5-7 years of work-related experience.
• Advanced experience designing and implementing business rules, workflows, and system configurations.
• Experience mentoring technical staff or serving as a technical lead preferred.
• Strong analytical and systems-thinking abilities.
• Ability to identify configuration risks before implementation.
• Excellent troubleshooting and root cause analysis skills.
• Strong consultative communication skills.
• Ability to influence technical decisions without direct authority.
• Experience reviewing technical designs and providing constructive feedback.
• Strong documentation and knowledge-sharing skills.
• Ability to simplify complex technical concepts for both technical and non-technical audiences.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more.

Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

When you join Allied Solutions, you are part of a company that’s been recognized for its commitment to making an impact. Allied has been ranked by Forbes as one of America's Best Midsize Employers. Allied's customer service team has received the Center of Excellence certification by BenchmarkPortal for eight consecutive years. And in 2022, Allied was honored with a Spirit United award, acknowledging our 13-year relationship with United Way of Central Indiana. As Allied continues to expand into new markets and reach new clients, opportunities to join the company and advance your career grow as well. Allied continually invests in learning and development resources to help you build new skills and advance your career. Come grow with us!