Senior System Analyst, Airtable

Cypress HCM; California (MO); On-site; USD 80,000 - 100,000; Full time

Job summary

Cypress HCM is looking for an Operations Tools Manager to enhance operational efficiency by developing tools for internal teams and external partners. This role requires collaborating with stakeholders, managing projects from requirements gathering to deployment, and involves strong analytical and communication skills. You will work with Airtable and a variety of other tools to create effective solutions.

Qualifications

• 6+ years of experience in technology or consulting environments.
• Experience managing cross-functional projects, knowledge of Airtable is a plus.
• Hands-on experience in onboarding teams with training and technical support.

Responsibilities

• Gather and analyze tools requirements effectively with cross-functional stakeholders.
• Design custom interfaces in Airtable tailored to user needs.
• Manage project lifecycle from requirements gathering to deployment, ensuring operational efficiency.

Skills

Analytical skills

Collaboration

Problem-solving

Communication

Education

Bachelor’s Degree

Master’s Degree

Tools

Airtable

Excel

SQL

Job description

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This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$68.38/hr - $75.86/hr

Description:

• The team you will join:
• The Scaled Operations team increases the effectiveness, utilization, quality and impact of our people-powered operations. We also work closely with the Standards team to devise and test policies that will balance the needs of our guests and hosts.
• The Tooling and Infrastructure function on Scaled Operations is responsible for creating and managing the systems that our teams use to acquire, vet and optimize our supply of Homes and Experiences. These systems might include CRM systems such as Salesforce, labeling tools such as Labelbox, reporting and dashboard tools (e.g. Tableau) and internally built tools. The Tooling and Infrastructure team work with many stakeholders to gather requirements, from sales to marketing to operations, and then they work with product and engineering teams (internal and external) to get platforms and features built.
• The difference you will make:
• As an Operations Tools Manager, you will play a critical role in enhancing our operational efficiency by developing and launching tools tailored for our internal teams and external partners. Your primary responsibility will be to collaborate with cross-functional stakeholders to gather tools requirements and leverage your technical skills to create custom interfaces in Airtable. You will utilize critical thinking to structure and regroup requests, ensuring that the tools developed align with user needs. Your role will involve requirements gathering, solution development, project management, feature testing, and deployment, along with performance reporting of these systems and programs.

Duties:

• Collaborate with cross-functional stakeholders to gather and analyze tools requirements, using critical thinking to structure and prioritize requests effectively.
• Design and develop custom interfaces in Airtable, ensuring that the tools created are tailored to meet the specific needs of internal teams and external partners.
• Manage the project lifecycle from requirements gathering to deployment, including solution development, feature testing, and performance reporting to ensure tools are enhancing operational efficiency.

Requirements:

• 6+years of work experience with increasing responsibility in a technology or consulting environment
• Bachelor’s Degree or equivalent; Masters a plus
• Experience managing and executing large cross-functional projects in the technology / operational space; knowledge of Airtable and similar CRM tools is a strong plus
• Hands-on experience of onboarding teams, including training and technical support
• Analytical toolkit - Modeling and data manipulation in Excel is critical, SQL is a bonus
• Confidence, resilience, creativity and self-sufficiency in solving problems yourself
• Exceptional collaborator and influencer with the ability to work across functions and geographies and with partners at differing levels of seniority
• Excellent written and oral communication skills

Compensation:

• $68.38 – 75.86/hr W-2
• 36128908

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Analyst

• Industries

  Internet Marketplace Platforms, Travel Arrangements, and Hospitality

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