Senior System Analyst

Navy Federal Credit Union; Winchester (VA); On-site; USD 90,000 - 140,000; Full time

Job summary

Navy Federal Credit Union is seeking a Senior IT Systems Analyst to evaluate business needs and design technology-based solutions that improve efficiency. The role liaises between business stakeholders and IT, translating requirements into functional specs and guiding development, testing, and implementation of automated systems.

The role leads analysis on complex systems, mentors junior analysts, and manages small to mid-sized projects.

Qualifications

• Bachelor's Degree or equivalent in IT/CS/Business/Engineering.
• 5+ years of experience in systems analysis or IT/business support.
• Complete knowledge of Mortgage Originations and Servicing.
• Advanced understanding of systems analysis and project management methodologies.
• Strong analytical and problem-solving abilities.
• Excellent written, verbal, and quantitative communication skills.
• Leads system analysis projects with minimal guidance.
• Leads system testing processes and improvement initiatives.
• Knowledge in SQL and other tools to assist with analysis.
• Strong ability to build positive working relationships and cross-functional collaboration.

Responsibilities

• Lead analysis for complex business issues and define system requirements to support organizational goals.
• Leads workflow diagrams creation and technical documentation.
• Design and recommend automated system controls to improve efficiency and accuracy.
• Lead sessions with end users to validate models and specifications.
• Optimize and redesign workflow charts and diagrams to study system capabilities and write specifications.
• Lead project planning of major initiatives and ensure timelines and budgets are met.
• Lead user acceptance testing and facilitate stakeholder sign-off of frameworks.
• Standardize system protocols by writing and updating procedures and documentation.
• Lead training programs and review content and materials.
• Perform other related duties as assigned.

Skills

SQL knowledge

Systems analysis

Project management

Business process

Analytical thinking

Communication skills

Lead small projects

Testing leadership

Cross-functional collaboration

Education

Bachelor's Degree in IT/CS/Business/Engineering

Tools

Mortgage Origination Systems

Job description

Overview

Responsible for evaluating business needs and designing technology-based solutions that improve operational efficiency and effectiveness. This role acts as liaison between business stakeholders and IT teams, translating requirements into functional specifications and supporting the development, testing, and implementation of automated systems. At the senior level, the analyst leads the analysis and design of complex systems and business processes. The analyst provides technical guidance, mentors junior analysts, and manages small to mid-sized projects. The analyst ensures alignment between business goals and system capabilities, drives process optimization, and supports change management and training initiatives.

Responsibilities

• Lead analysis for complex business issues and define system requirements to support organizational goals.
• Leads workflow diagrams creation and technical documentation.
• Design and recommend automated system controls and protocols to improve efficiency and accuracy.
• Lead sessions with end users to validate models, systems requirements and specifications.
• Optimize and redesign workflow charts and diagrams to study system capabilities and write specifications.
• Lead project planning of major initiatives and ensure timelines and budgets are met.
• Lead user acceptance testing and facilitate stakeholder sign-off of frameworks.
• Standardize system protocols by writing and updating procedures and documentation.
• Lead training programs and review content and materials.
• Perform other related duties as assigned.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, Engineering or the equivalent combination of education, training or experience
• 5+ years of experience in systems analysis or IT/business support
• Complete knowledge and understanding of Mortgage Originations and Servicing
• Advanced understanding of systems analysis and project management methodologies.
• Strong analytical and problem-solving abilities.
• Excellent and effective written, verbal, and quantitative communication skills.
• Leads system analysis projects with minimal guidance.
• Leads system testing processes and leads improvement initiatives.
• Knowledge in SQL and other tools to assist with analysis.
• Strong ability to build positive working relationships and cross-function collaboration

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* FORTUNE 100 Best Companies to Work For 2026* Yello and WayUp Top 100 Internship Programs 2025* Computerworld Best Places to Work in IT 2026* Most Loved Workplace - America's Top Most Loved Workplaces 2025* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America 2026* Military Times 2025 Best for Vets Employers* Forbes 2026 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2026 Handshake Early Talent Award* Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams:

Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.