Senior System Administrator (MSO)
gdit
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Benefits offered by this job
Job summary
GDIT in Livermore, CA is seeking a Systems Administrator/Mission Support Operator for on-site, 24/7 operations supporting end customers worldwide. You will monitor IT systems, triage faults, and provide rapid situational awareness to users across locations.
This role requires 8+ years of IT experience, TS/SCI or DoE Q clearance, and 8570 compliant certifications. On-site work, Panama shift pattern, and a strong information technology foundation are essential.
Qualifications
- 8+ years of directly related experience in IT / Network administration and support.
- TS/SCI or DoE Q Clearance
- Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
- Working knowledge of critical physical infrastructure (HVAC, Power, UPS) supporting mission operations
Responsibilities
- Provide 24/7, 365, 12hrs shift Tier 1/2 operational support to end customers and users in the field/worldwide.
- Monitor performance and capacity of end-to-end IT systems with specialized tools.
- Triage hardware, software and environmental faults, alerts, or malfunctions.
- Serve as first responder for site issues across a multi-location enterprise.
- Ensure real-time response to mission critical situations and 911 notifications when required.
- Support Networking team with Layer 1/2/3 activities and documentation.
Skills
Job description
Regular
Top Secret
Top Secret/SCI
None
IT Infrastructure and Operations
IT Networking, Networking, Solarwinds, Wireshark
None
8 + years of related experience
Yes
*Classified work and therefore must be on-site*
Mission Support Operator (MSO) provides 24/7, 365, 12hrs shift, Tier 1/2 operational support to end customers and users in the field/worldwide.
- Monitor the performance and capacity of end-to-end IT computer systems using a variety of specialized software applications/tools.
- Triage hardware, software, and environmental faults, alerts, or malfunctions.
- Understand the basic principles of Mobile Phone and Radio Frequency Spectrum/technology.
- When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness and resolution to the user community.
- Serve as first responder and ‘one-stop shop' for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.
- This is similar to a civilian Emergency Operations Center for Police/Sheriff Department, but it is not the same; however, we action 911 notifications.
- This is not a traditional Network Engineer or System Administration role; however, having either background speeds up training so you can be proficient in 6 – 12 months.
- This role is "mission critical"; therefore, are demanding and challenging. This is NOT a role that can be trusted to be performed in a remote capacity, must be ON SITE.
- Person, we seek must have a solid Information Technology foundation.
- Panama Shift Schedule | 24/7 Shift Coverage.
- Panama Shift is a rotating shift pattern that uses multiple teams and two 2-hr shifts to provide 24/7 coverage. The working and non-working days typically follow this pattern: 2 days on, 2 days off, 3 days on, 3 days off. Each team may work the same shift (day or night) for 2-3 months then switches over to the other shift for the next 2-3 months. The rotation helps ensure equity regards to work life balance for all members of team.
- Monitoring, recognition, evaluation, and correction of IT systems, network, and satellite ground stations.
- Interfacing with the user community, Mission Directors, System Administrators, Network Engineers, external sites, and other system operators as required for real-time detection, isolation, and resolution of problems.
- 24/7/365 Operational Support to customers and users in the field
- Utilize SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, status IT infrastructure (utilizing ping, SNMP traps, customer scripts) – and utilizing established TTP's to respond to issues
- Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design.
- Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers.
- Maintain a positive, professional, and helpful working relationship with our customers.
- Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities, also perform inspections on critical hardware and infrastructure.
- Provide support to the Engineering staff for testing and validation of new software releases and network connections.
- Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy.
- Respond to customer voice and electronic support requests.
- Respond to real time, mission critical situations (response defined in minutes).
- Participate in internal and external scheduled exercises.
- Create, maintain, and update SOP/TTP documentation
- 8+ years of directly related experience in IT / Network administration and support.
- TS/SCI or DoE Q Clearance
- Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
- Have a working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc.) that is utilized to support mission operations
- Experience with Linux and Windows system administration and networking background is preferable.
- DoD 8570 Compliant Certifications are required
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Explore a career in intelligence at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for securing the mission.
The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
40
Less than 10%
Onsite
USA CA Livermore
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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