Senior System Administrator (Desktop Support)

D2 Technical Services; Springfield (VA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

PTO

STD/LTD/Life Insurance

Referral bonuses

Professional development

Job summary

D2 Consulting in Springfield, VA is seeking a Senior System Administrator (Desktop Support) to join our team supporting an NGA College operation. This role requires an active TS/SCI security clearance and involves providing expert desktop and systems support to end-users, coordinating upgrades, and ensuring reliable operation of IT environments.

The ideal candidate has 8+ years of experience, strong troubleshooting, and familiarity with Windows 10/11, Citrix, SCCM, SMS, and ITIL foundations.

Qualifications

• 8+ years of experience
• Security+ or CASP
• ITIL v4 Foundations

Responsibilities

• Provide desktop and systems support for NGA College end-users and perform routine maintenance.
• Coordinate upgrades and assist with hardware/software deployments across on-site and remote users.
• Resolve highly complex hardware/software issues and ensure data integrity and system reliability.
• Train end-users and potentially mentor less-experienced staff.

Skills

VDI Technology

Windows 11

Citrix

SMS

SCCM

End User Hardware

E-mail Support

Software Support

Troubleshooting

Team Player

Job description

Senior System Administrator (Desktop Support)

Springfield, VA

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

**HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT**

As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands‑on support for desktop environments.

In this role, a typical day will include:

• Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
• Facilitate meetings and engage regularly with customers and members of senior leadership to:
• Address IT related questions or concerns
• Coordinate and plan emerging customer requirements and classes
• Provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in NGA College classrooms and spaces
• Independently develops technical solution for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
• Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluates and assesses existing systems and plans long term strategies.
• Configure and maintain networked computer system, including hardware, system software, and applications
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight form manager.
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
• Train end-users on the proper use of hardware and software. May training large groups of end users.
• May coach and review the work of less-experienced professionals.
• May serve as a team or task leader (Not a people manager)

WHAT YOU'LL NEED TO SUCCEED:

• Knowledge in one or more of the following areas:
  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
  • Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
  • End User Hardware
    • Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone,
  • Desktop Image Management
  • Home Directory and Profile Support Services
  • E-mail Support Services
  • Software Support Services
  • Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
• Excellent troubleshooting capabilities
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

Education/Experience Requirement:

• 8+ years of experience

Certifications:

• Security+ or CASP
• ITIL v4 Foundations

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $85-$95k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above‑stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Consulting is committed to a merit‑based recruitment process and encourages applications from all qualified individuals. As a Veteran‑Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.