Senior System Administrator

Actalent, Inc.; Johnstown (OH); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) match

Paid holidays

20 days PTO

Flexible spending accounts

Job summary

Actalent, Inc. seeks a Senior System Administrator to manage employee IT services and drive process improvements for client environments. The role requires effective customer service, project execution, and forward-thinking IT strategy across multiple locations and divisions.

The ideal candidate has 5+ years IT experience, strong leadership, and coaching skills, with knowledge of Windows, Entra/Azure/Intune, Office, CAD software, and a BS degree in a related field. ITIL is preferred.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business, or related field.
• ITIL certification preferred.

Responsibilities

• Provide end-user assistance for client workstations and applications.
• Troubleshoot IT issues using root-cause analyses; manage platforms incl. Windows, Entra/Azure/Intune, CAD software.
• Participate in asset procurement for client infrastructure projects.
• Oversee ITSM processes, report metrics to IT management.
• Lead or participate in multiple projects; align with goals and timelines.
• Perform supervisory duties: interviewing, hiring, training, and performance reviews.

Skills

Leadership

IT experience

Coaching & mentoring

Self-motivation

Critical thinking

Communication

Windows

Office

Entra/Azure/Intune

CAD software

Education

Bachelor's degree in CS/IT/Business

ITIL certification (preferred)

Tools

Windows

Entra/Azure/Intune

CAD software

Job description

Senior System Administrator

The Senior System Administrator is responsible for employee management activities at various locations and divisions for a specific client. This role’s primary responsibilities include efficient IT service management and process improvement to IS systems used in client engagement. The ability to communicate clearly, deliver a high level of customer service, execute on project deliverables, and think with the future in mind are key attributes for this role.

• Provide direct end-user assistance to solve customers’ administrative and technical problems on client-level workstations, end-user devices, peripherals, and applications.
• Troubleshoot and demonstrate problem-solving skills in identification of the root causes of business performance and execution issues by using process and data analysis. Platforms include: Windows, Entra/Azure/Intune, and Engineering or CAD Software.
• Participate in procurement of hardware and software assets for customer and infrastructure projects.
• Oversee ITSM application and ensure support provided is captured within the system in a timely and professional manner; review ticket completion/escalations; provide data and reporting to IT management staff.
• Lead or participate in multiple projects in accordance with project goals.
• Execute supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
• Escalate issues in a timely and appropriate manner to Manager for support, approval, and/or resolution.

Additional Skills & Qualifications

• 2+ years of demonstrated leadership skills managing virtual teams of diverse skill sets.
• 5+ years of IT related experience.
• Ability to provide coaching and mentoring to operational team members in the areas of technical skills & competencies.
• Proven ability to be self-motivated and take initiative under the pressure of demanding timelines.
• Demonstrated skill in critical thinking and problem solving.
• Excellent verbal, written, and interpersonal communication skills at all levels.
• Knowledge of software including Windows, Office, Entra/Azure/Intune, and Engineering or CAD programs.
• Bachelor's Degree in Computer Science, Information Technology, Business, or related field.
• ITIL certification preferred.
• Refcr2023.

Job Type & Location

This is a Permanent position based out of New Albany, OH.

Pay and Benefits

The pay range for this position is $80000.00 - $85000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Medical and dental insurance plans Health Savings Account Life and disability insurance 401(k) match, profit sharing and 529 plan Paid holidays and 20 days of paid time off each year for new employees Consumer discounts Flexible spending accounts and employee assistance programs

Workplace Type

This is a hybrid position in New Albany,OH.

Application Deadline

This position is anticipated to close on Mar 25, 2025.

Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.