Senior System Administrator

Fathom Management, LLC; Clarksburg (WV); Remote; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid vacation, holidays, sick leave

Professional training

Job summary

Fathom Management seeks a Senior System Administrator to support the FBI CJIS telecommunications environment. You will operate Linux-based AWS infrastructure, administer AWS Connect workloads, and ensure security, high availability, and rapid incident response.

You will work in secure government cloud environments, handling production systems with minimal supervision and contributing to DevSecOps and CI/CD practices. Travel to Clarksburg, WV may be required.

Qualifications

• Bachelor's degree in a technical field preferred or equivalent experience.
• 7+ years Linux system administration experience.
• 3+ years hands-on AWS cloud infrastructure in enterprise or secure environments.
• Strong experience with AWS Connect operations and telecommunications workloads.
• Experience with EC2, S3, IAM, CloudWatch, and CloudFormation.
• Experience with VPCs, routing, security groups, and load balancing.
• Infrastructure-as-Code using CloudFormation, Terraform, or Ansible.
• Security practices: encryption, MFA, and cloud security controls.
• Experience supporting CI/CD, DevSecOps, and on-call production environments.

Responsibilities

• Administer and support cloud-native infrastructure powering FBI CJIS telecommunications systems.
• Configure, monitor, patch, and troubleshoot Linux-based AWS infrastructure.
• Maintain AWS Connect workloads to ensure availability and performance.
• Configure AWS Connect call flows and related services.
• Support Lex and Lambda integrations where applicable.
• Monitor with CloudWatch, CloudTrail, and Splunk.
• Implement system hardening, encryption, IAM roles, and network security.
• Automate provisioning with CloudFormation, Terraform, or Ansible.
• Support secure backup and recovery processes and CI/CD/DevSecOps activities.
• Maintain documentation and participate in SAFe Agile ceremonies.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline

Equivalent professional experience

Tools

AWS Connect

AWS GovCloud

Linux EC2

IAM

VPC

Security groups

Load balancing

S3

CloudWatch

CloudTrail

Splunk

AWS Lex

Lambda

Contact Lens

CloudFormation

Terraform

Ansible

System hardening

Encryption

MFA

DevSecOps

CI/CD

JIRA

Confluence

SAFe

Telcommunications

Job description

Client: Federal Bureau of Investigation (FBI)

Location: Remote U.S. - Must be available to travel to the CJIS facility in Clarksburg, WV for equipment pickup and in-person meetings as needed

Salary: $120,000 annually on W2 + benefits

Employment Type: Full-Time

Clearance: Active Secret or above required

Citizenship: U.S. Citizen Required

Keywords

• AWS
• AWS GovCloud
• AWS Connect
• Amazon Connect
• Linux
• EC2
• S3
• IAM
• CloudWatch
• CloudTrail
• Splunk
• AWS Lex
• AWS Lambda
• Contact Lens
• CloudFormation
• Terraform
• Ansible
• VPC
• Security Groups
• Load Balancing
• NIST 800-53
• FedRAMP
• CJIS
• System Hardening
• Encryption
• MFA
• Infrastructure as Code
• DevSecOps
• CI/CD
• JIRA
• Confluence
• SAFe
• Telecommunications
• On-Call

Position Overview

Fathom Management is seeking an experienced Senior System Administrator to support the FBI CJIS telecommunications environment.

The successful candidate will bring strong hands‑on Linux system administration and AWS cloud infrastructure experience, with particular emphasis on AWS Connect and cloud-hosted telecommunications services. This position supports mission‑critical communication infrastructure requiring high availability, security, monitoring, automation, and rapid incident response.

Candidates should be comfortable working in secure government cloud environments and independently supporting production infrastructure with minimal supervision.

Candidate Verification Notice

For your protection and ours, Fathom Management conducts a brief candidate verification at the beginning of the screening process. Because we support State and Federal Government clients, this verification helps protect your identity, résumé, and application from unauthorized use and confirms that we are speaking directly with the individual who applied for the position.

You may be asked to provide a photo of a government‑issued identification document as part of this verification. Video verification may also be required.

Identification is used solely for candidate verification and will be handled in accordance with Fathom Management's privacy and security practices.

Current Technical Architecture Experience

• AWS Connect administration and telecommunications workloads
• AWS GovCloud or comparable secure AWS environments
• Linux‑based EC2 infrastructure
• AWS IAM, VPC, security groups, routing, and load balancing
• AWS S3 and cloud backup/recovery
• CloudWatch, CloudTrail, and Splunk monitoring
• AWS Lex and Lambda integrations
• Contact Lens
• Infrastructure‑as‑Code using CloudFormation, Terraform, or Ansible
• System hardening, encryption, MFA, and cloud security controls
• DevSecOps and CI/CD environments

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline preferred.
• Equivalent professional experience may be considered where applicable.

Experience

• 7+ years of Linux system administration experience.
• 3+ years of hands‑on AWS cloud infrastructure experience.
• Hands‑on experience administering AWS infrastructure in enterprise or secure environments.
• Strong experience with AWS Connect operations and telecommunications workloads.
• Experience with AWS EC2, S3, IAM, CloudWatch, and CloudFormation.
• Experience with AWS networking, including VPCs, routing tables, security groups, and load balancing.
• Hands‑on Infrastructure‑as‑Code experience using Ansible, Terraform, or CloudFormation.
• Experience supporting production infrastructure, monitoring, troubleshooting, patching, and incident response.
• Experience with secure backup and recovery processes.

Security & Cloud Operations

• Knowledge of cloud security best practices.
• Experience with system hardening, encryption, IAM, network security, and MFA.
• Knowledge of NIST 800‑53 and FedRAMP‑aligned security controls.
• Experience supporting secure or regulated environments.
• Ability to participate in an on‑call rotation for service‑impacting incidents.
• Strong troubleshooting and production operations skills.

Clearance & Location

• Active Secret clearance or higher required.
• Must be a U.S. Citizen.
• Must be available to travel to the FBI CJIS facility in Clarksburg, WV for equipment pickup and in‑person meetings as required.

Preferred Qualifications

• AWS GovCloud experience.
• Direct FBI, CJIS, or Federal Government experience.
• Advanced AWS Connect experience.
• AWS Contact Lens experience.
• AWS Lex/Lambda integration experience.
• Experience configuring AWS Connect call flows.
• Experience with Splunk.
• Experience with CloudFormation, Terraform, and/or Ansible.
• Experience supporting telecommunications or contact‑center infrastructure.
• Experience with JIRA and Confluence.
• Experience working in SAFe Agile environments.
• Experience supporting CI/CD and DevSecOps pipelines.

Key Responsibilities

• Administer and support cloud‑native infrastructure powering FBI CJIS telecommunications systems.
• Provision, configure, monitor, patch, and troubleshoot Linux‑based AWS infrastructure.
• Administer AWS Connect telecommunications workloads and maintain availability, security, and performance.
• Configure and support AWS Connect call flows and related services.
• Support AWS Lex and Lambda integrations where applicable.
• Monitor infrastructure using CloudWatch, CloudTrail, and Splunk.
• Diagnose and resolve production infrastructure and telecommunications issues.
• Implement system hardening, encryption, IAM roles, security groups, network policies, and MFA.
• Support VPC, routing, security group, and load‑balancing configurations.
• Automate infrastructure provisioning and configuration using CloudFormation, Terraform, or Ansible.
• Support secure backup and recovery processes.
• Contribute to CI/CD and DevSecOps activities.
• Maintain operational and technical documentation.
• Participate in SAFe Agile ceremonies, including planning, stand‑ups, retrospectives, and system demonstrations.
• Participate in an on‑call rotation and respond rapidly to service‑impacting incidents.
• Collaborate with developers, cloud engineers, security personnel, and government stakeholders.

What Makes Someone Successful

• Hands‑on and technically capable
• Strong in Linux and AWS infrastructure
• Experienced with AWS Connect and telecommunications
• Security‑minded and comfortable in regulated environments
• Strong at production troubleshooting and incident response
• Comfortable automating infrastructure
• Able to work independently with minimal supervision
• Detail‑oriented
• Comfortable participating in an on‑call environment
• Able to communicate effectively with technical and government stakeholders

Benefits Overview

Fathom Management offers full‑time employees a comprehensive and competitive benefits package, including:

• Paid vacation, sick leave, and holidays
• Medical, dental, and vision insurance
• Life insurance
• Short- and long‑term disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Military leave
• Professional training and development
• Tuition reimbursement
• Employee wellness program
• Commuter benefits
• And more

Equal Employment Opportunity

Fathom Management is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All employment decisions are made without regard to race, color, religion, creed, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.