Senior Support Specialist

Rasmussen University; Brandon (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Rasmussen University in Brandon, FL seeks a Senior Support Specialist to bolster campus operations and student services. You will manage student records, liaise with departments, and drive events and communications across campus.

The role emphasizes leadership, process improvement, and effective teamwork while adhering to FERPA and university policies. A bachelor's degree and 4+ years in a service-focused setting are required; flexible scheduling is expected.

Qualifications

• Bachelor's degree required with 4+ years in a fast-paced service-focused setting.
• Experience in higher education preferred.
• Strong organizational and interpersonal skills; able to work evenings/weekends.
• Proficient with MS Office Suite (Excel, PowerPoint, Word) and data reporting.
• Ability to work independently and as part of a cross-functional team.

Responsibilities

• Maintain electronic and paper student records with accuracy and FERPA adherence.
• Coordinate campus events, communications and scheduling tasks for staff and students.
• Lead onboarding and mentoring of Student Ambassadors and Support Specialists.
• Assist with accreditation prep, invoices, and campus operations.
• Respond to inquiries, manage the community calendar and front desk activities.

Skills

Leadership

Organization

Communication

Customer service

Time management

Collaboration

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

The Senior Support Specialist works in a team environment to support the campus in operating efficiently and effectively while serving students, the team and our community. The Senior Support Specialist will leverage his/her experience in an operations/administrative capacity to support all programs on campus, with a focus on nursing programs. The Senior Support Specialist serves as a resource for the Central departments when support and information is requested. The Senior Support Specialist has a proven track record of performing previous job functions effectively and efficiently in a professional manner. They possess leadership skills and are an important source of information to the team they serve.

The Senior Support Specialist will follow the policies and procedures adopted by the University in performing the duties of the position, including adhering to the Family Educational Rights and Privacy Act (FERPA) in handling student information.

Responsibilities:

Records – 55%

Responsible for the overall maintenance of all electronic and paper student records generated or stored at the campus (or other campuses as assigned). To include, but not limited to; background check process, immunizations, NCLEX scores, drug screening and other clinical preparation to ensure compliance with accreditation, state, federal and University standards.

• Serve as liaison to the Office of Student Records and Operations to receive, authenticate and file official transcripts, pull reports then validate and distribute student information.
• Lead or assist with tracking student immunization compliance for students.
• Run reports and/or gather data for day-to-day operations.
• Track and update student background checks, drug screening, NCLEX scores and nursing orientation.
• Track team member community hours.
• Assist with student outreach for schedule confirmation, immunizations, etc.
• Serve as a resource to campus director and/or enrollment management leadership to help drive initiatives forward.
• Build Residential Term schedules in Campus Nexus.

Activities/Events – 20%

• Update student portal and social media outlets.
• Lead or assist with organizing commencement ceremony, and/or honors awards, and/or campus pinning ceremonies.
• Assist with organizing advisory committee meetings.
• Lead or assist with refreshing campus bulletin boards, campus slideshow, and other pertinent campus information.
• Assist with facilities related issues, and other maintenance concerns. To include, but not limited to; inventory and order campus supplies, confirm monthly dialing of 911 is operational, inform leaders when a facility issue arises, then request work through facilities team, provide liaison support for team with IT issues.
• In support of the collaborative team environment, share responsibility to assist with campus and community activities and/or events both on campus and off-site, student orientations, career fairs, etc.

Administrative/Front Desk– 20%

• Works in collaboration with all Senior Support Specialists to organize, guide, and lead regular Support Specialists activities. To include, but not limited to; bi-weekly Support Specialist calls/meetings, professional development ideas, and maintenance of Support Specialists SharePoint site.
• Train, mentor and participate in onboarding of new Support Specialist hires University wide.
• Assist with accreditation visit preparation.
• Assist with processing any invoices and submitting to accounts payable.
• Assist with opening and closing the campus, serve as a campus point person.
• Manage the community calendar(s) for the campus, make room reservations for courses and guests.
• Process, reconcile and prepare incoming and outgoing mail and packages.
• In collaboration with the Campus Director, lead interviewing, training, managing and mentoring Student Ambassadors as well as assist with approving and maintaining the work schedule for the front desk Student Ambassadors to ensure appropriate coverage.
• Assist with the welcome area/front desk when necessary and maintains the welcome area.
• Answer and refer incoming calls and concerns to the appropriate party.
• Schedule work study shifts, confirm hours, and address concerns.

Exam Proctoring and Other Duties - 5%

• Will also perform other duties as requested

Reporting Relationships:

The Senior Support Specialist reports to the Campus Director with indirect reporting to the Dean of Nursing. The Senior Support Specialist in collaboration of the Campus Director leads the Student Work Study Ambassadors. The Senior Support Specialist will work with various vertical teams to assist with campus administration.

Requirements:

• Bachelor's Degree
• Minimum of 4 years’ experience working in a fast paced, service-focused setting.
• Experience in an institution of higher learning preferred.
• Ability to work a flexible schedule that may include evenings and weekends.
• Strong organizational skills with the ability to manage interruptions while delivering within tight deadlines.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite, in particular, proficiency in MS Excel, Power Point and Word.
• Customer or student information system experience preferred.
• Ability to work independently and collaboratively as a member of a team and with other departments both in person and virtually.
• Proven customer service in a professional environment.
• Must be self-motivated, flexible, patient and solutions oriented.
• Possesses a high level of integrity in all interactions with students and employees by showing. a regard for both the stated expectation of the policy as well as its intent.
• Proven leadership experience with emphasis on people and project management.

About Us:

Rasmussen University, a university accredited by the Higher Learning Commission, an institutional accreditation agency recognized by the U.S. Department of Education (www.hlcommission.org ), is dedicated to changing lives and the communities it serves through innovative educational programs. As a pioneer in career-focused education since 1900, the University is defining a new generation of higher education that focuses on competency-based education, technology and transferable skills. Rasmussen offers undergraduate and graduate programs online and in person at 20 campuses around the country. The University is designed to lift and support its students every step of the way, from each student’s first credential to their last. Rasmussen is dedicated to global enrichment, serving the underserved, and meeting the evolving needs of diverse students, communities, and economies. Rasmussen encourages its students, faculty, and staff to strive for academic excellence, community enrichment and service to the public good. Rasmussen is a wholly owned subsidiary of American Public Education, Inc. (Nasdaq: APEI). For more information about Rasmussen University, please visit www.rasmussen.edu .

It is the policy of Rasmussen University to afford equal opportunity to all qualified persons.We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. Rasmussen University does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.