Senior Support Network Engineer

Pavago; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Pavago is hiring a Senior Support Network Engineer for a remote role serving U.S.-based B2B customers. You’ll diagnose, resolve, and optimize ISP and fixed wireless networks, with hands-on work on MikroTik and Cisco gear, plus fixed wireless platforms. Strong English communication and customer-facing experience are essential.

The role emphasizes high availability and proactive problem solving. You’ll collaborate with clients to deploy and troubleshoot PTP/PTMP links, manage routing with OSPF and

Qualifications

• Flawless written and verbal English communication.
• Experience in customer-facing technical support roles.
• Hands-on experience with fixed wireless/WISP technologies.

Responsibilities

• Provide technical support to U.S.-based B2B customers.
• Configure, manage, and troubleshoot MikroTik and Cisco routers/switches.
• Monitor performance, resolve outages, ensure high availability.
• Plan, deploy, and troubleshoot Fixed Wireless Access infrastructure.
• Support PTP/PTMP wireless links and wireless platforms (Cambium, Ubiquiti/UniFi, Aviat, Siklu/Ceragon).
• Implement dynamic routing (OSPF/BGP) and maintain reliable routing.
• Collaborate with customers to diagnose and resolve issues.

Skills

Customer-facing

English fluency

Networking troubleshooting

MikroTik

Cisco

OSPF

BGP

Fixed wireless

Wireless platforms

Tools

Cambium

Ubiquiti / UniFi

Aviat

Siklu / Ceragon

Job description

Senior Support Network Engineer – Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Senior Support Network Engineer to support and maintain ISP and fixed wireless network infrastructure while delivering exceptional technical support to U.S.-based B2B customers.

This is a customer-facing role requiring strong networking expertise, excellent communication skills, and hands‑on experience with wireless networking technologies, routing, switching, and network troubleshooting. You’ll play a key role in maintaining high network availability, resolving technical issues, and supporting mission‑critical connectivity solutions.

What You’ll Do

Network Operations & Support

• Provide technical support to U.S.-based B2B customers.
• Configure, manage, and troubleshoot MikroTik and Cisco routers and switches across core and edge ISP networks.
• Monitor network performance, resolve outages, and ensure high network availability.
• Diagnose and resolve complex network issues in a timely manner.

Fixed Wireless Infrastructure

• Plan, deploy, and troubleshoot Fixed Wireless Access (FWA) infrastructure.
• Support Point-to-Point (PTP) and Point-to-Multipoint (PTMP) wireless links.
• Work with wireless platforms including:
  • Cambium
  • Ubiquiti / UniFi
  • Aviat
  • Siklu / Ceragon
• Support fixed wireless, managed Wi‑Fi, Starlink, and wireless mesh/backhaul solutions.

Routing & Network Management

• Implement and maintain dynamic routing protocols, including:
  • OSPF
  • BGP
• Maintain reliable routing across ISP network infrastructure.
• Support network performance optimization and stability.

Required Experience & Skills

• Flawless written and verbal English communication skills.
• Previous experience in customer‑facing technical support roles.
• Hands‑on experience with fixed wireless/WISP technologies, including:
  • Starlink
  • Managed Wi‑Fi
  • Cambium
  • Ubiquiti / UniFi
  • Siklu / Ceragon
• Strong experience configuring and troubleshooting MikroTik and Cisco networking equipment.
• Experience implementing and supporting OSPF and BGP.
• Experience deploying and troubleshooting PTP and PTMP wireless networks.
• Strong troubleshooting and problem‑solving skills.

Nice to Have

• Experience with cloud networking in AWS, Azure, GCP, or similar platforms.
• ITSM experience, preferably with Salesforce.
• Experience with:
  • Starlink
  • 4G/5G networking
  • Peplink SD‑WAN
• Network certifications such as:
  • CCNA
  • Network+
  • Equivalent certifications

What a Typical Day Looks Like

• Monitor network health and respond to customer support requests.
• Troubleshoot routing, switching, and wireless connectivity issues.
• Configure and maintain MikroTik and Cisco network devices.
• Support fixed wireless infrastructure and resolve outages.
• Work directly with customers to diagnose and resolve technical issues.
• Collaborate with internal teams to maintain reliable network operations.

In short: You’ll support, troubleshoot, and optimize ISP and fixed wireless network infrastructure while delivering exceptional technical support to B2B customers.

Interview Process

1. Application Review
2. Spark Hire Intro Video (3–5 minutes)
3. Technical Interview
4. Client Interview
5. Offer & Onboarding