Senior Support Engineer, SAP IS-Oil

ATTB - The Big Jobsite; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading job site is seeking a Senior Support Engineer, SAP IS-Oil to provide expert technical support remotely. The role involves solving complex issues, collaborating with clients, and delivering high-quality customer experiences. Candidates should have strong knowledge of SAP applications and be ready to work flexible hours. This position offers a competitive pay range of $80 - $85 per hour and a contract duration of 6 months.

Qualifications

• Experience with SAP IS-Oil applications is essential.
• Ability to work flexible hours and handle critical product defects.
• Strong communication skills for customer interactions.

Responsibilities

• Solve complex customer issues related to SAP applications.
• Provide functional support and training remotely.
• Collaborate with team members to enhance customer experience.

Skills

Expert knowledge of SAP applications

Methodical troubleshooting skills

Customer service orientation

Job description

Overview

Pay Range: $80 - $85 an Hour

Title: Senior Support Engineer, SAP IS-Oil

Location: Remote USA

Duration: 6 Months

Job Description: Senior Support Engineer, SAP IS-Oil

Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
• Work closely with customers on a daily basis to understand their needs, resolve technical issues while delivering a consistently high quality customer experience.
• Provide remote-based functional support & training for your specialist SAP modules.
• Support client customizations, sharing implementation and best practices advice.
• Develop application break fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.